Open to opportunities

Aylin Pacheco miramontes

@aylinpachecomiramont

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Healthcare quality and medical records professional delivering patient-ready care.

United States

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What I'm looking for

I’m looking for a hands-on healthcare role where I can keep growing, learn more, and support patients through accurate records, quality measures, and smooth coordination. I want a professional team where accountability and empathy matter.

I’m a self-motivated healthcare professional with customer service experience for 6 years and counting, and I thrive when I can take responsibility, learn quickly, and support people with empathy. In my current Quality Coordinator and Medical Records Coordinator work, I review patient records to close care gaps, ensure required quality measures are completed, and submit evidence to insurance payors—while maintaining compliance and confidentiality.

I also bring strong operational and patient-facing experience from roles including Patient Reception Specialist, Referral Coordinator, and Patient Support Advocate. I coordinate check-ins and check-outs, manage scheduling and inbound/outbound calls, track referrals from primary to specialty care, verify insurance and prior authorizations, and resolve barriers to ensure timely appointments. I’m hands-on, adaptable, and focused on creating smooth, accurate, and welcoming patient experiences.

Experience

Work history, roles, and key accomplishments

Medical Records Coordinator

Village Medical Group

Aug 2022 - Feb 2026 (3 years 6 months)

Organized and maintained electronic medical records using AI-enabled indexing and retrieval to improve document organization and searchability. Used AI-assisted validation and matching to identify and correct missing records and verify insurance/billing data.

AI Tools For Indexing Tagging Retrieval AI Based Insurance Billing Matching Error Correction With Staff Administrative Support Report Preparation

Quality Coordinator

Village Medical Group

Aug 2022 - Feb 2026 (3 years 6 months)

Reviewed patient records to ensure completion of care gaps and quality measures aligned to healthcare standards. Submitted evidence to insurance payers, monitored patient progress, and supported supplier quality performance and audits.

Care Gaps Quality Measures Completion Supplier Performance Supplier Audits Quality Assurance Regulatory Requirements

Patient Support Advocate

Village Medical Group

Jul 2021 - Aug 2022 (1 year 1 month)

Advocated for patients to resolve medical billing issues and guide them through healthcare coverage options. Supported applications for public benefits and contributed to operational scheduling and billing tasks.

Patient Advocacy Relationship Building Guidance On Healthcare Coverage Options Public Benefits Support (Public Aid Free Phone Services Extra Help)Customer Service Operational Support Scheduling Billing Support

Referral Coordinator

Village Medical Group

Jun 2020 - Aug 2022 (2 years 2 months)

Coordinated medical records and referral workflows, including insurance verification and pre-authorization support. Served as a provider liaison to schedule specialist appointments and maintain HIPAA-compliant referral documentation.

Medical Records Management Insurance Verification Insurance Denial Delay Resolution Provider Liaison Appointment Scheduling HIPAA compliance Record keeping Issue Resolution Patient Advocacy Community Support (Interpreters Transportation Financial Assistance)Provider Network Management

Patient Reception Specialist

Hatfield Medical Group / Village Medical

Jan 2020 - Jun 2020 (5 months)

Managed patient check-ins and check-outs, scheduling, and end-of-day closing to support efficient clinic operations. Handled medical records, inventory management, inbound/outbound calls, and addressed patient complaints with empathy.

Patient Check In Time Management Scheduling Inbound Outbound Calls Inventory Management Patient Support Medical Records Management Confidentiality Insurance Verification Referrals Prior Authorizations

Supervisor

Frutilandia

Jun 2017 - Feb 2019 (1 year 8 months)

Oversaw daily operations to ensure smooth establishment functioning and resolved customer complaints to maintain satisfaction. Handled cash transactions, coordinated scheduling, and supported food preparation and delivery processes.

Operations Management Customer Complaint Resolution Food Preparation Cash Handling Financial Processing Scheduling

Education

Degrees, certifications, and relevant coursework

Mesa/Gateway Community College

Associate in Health Science, Health Service Management

2022 - 2026

Activities and societies: Certificates: Healthcare Regulatory Compliance, First Aid, CPR, AED.

Pursuing an Associate in Health Science with a focus on Health Service Management. Also completed/held certificates in Healthcare Regulatory Compliance, First Aid, CPR, and AED.