Daishia Owens

I've supported customers at Astound Broadband and Comcast Xfinity by reviewing accounts, resolving billing and service concerns, and documenting every interaction accurately.

I research account discrepancies, verify customer information, process updates, schedule appointments, and apply company policies in fast-paced remote environments. I've also handled customer retention and collaborated with internal departments to resolve concerns efficiently.

At Eclerx LLC, I entered, reviewed, and maintained high volumes of customer records while identifying discrepancies, correcting data errors, and protecting confidential information.

I'm focused on accuracy, detailed documentation, productivity, and quality across CRM, database, and Microsoft Office systems, and I'm eager to bring these strengths to a Claims Representative role.