Dorian Green

I’m a customer-focused, dependable Customer Service Representative with over 1 year of experience supporting internet, cable, mobile, and financial service customers in high-volume, remote call center environments. I resolve account and billing issues while following compliance procedures and maintaining strong call quality.

In my recent role as a Customer Service Representative (Eclerxs, Remote), I handled inbound support for internet, cable, and mobile phone services. I efficiently resolved billing inquiries, service changes, and account issues by navigating multiple systems with accuracy and consistency.

Previously, I supported banking services on behalf of USAA (Foundever, Remote), where I verified customer identity and strictly followed security and compliance protocols. I assisted with account questions, transactions, and financial inquiries while maintaining confidentiality and professionalism in a regulated environment.

I’m comfortable working remotely and using computer systems, CRM platforms, and Microsoft Office tools. I document interactions accurately, meet performance expectations, and deliver clear explanations to de-escalate concerns and improve customer satisfaction.