Open to opportunities

Daiana K

@daianak

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Operations and risk manager specializing in KYC, compliance, payments, and high-stakes client operations.

Ukraine

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What I'm looking for

I seek a remote role where I can lead operations and risk teams, improve processes and KPIs, handle sensitive cases, and drive measurable business impact.

I am an operations and risk manager with deep expertise in KYC/AML, fraud prevention, payments, and VIP client management across regulated, high-volume environments.

I have built and led high-performance teams, developed SOPs, QA frameworks, and drove measurable improvements—including SLA gains, CSAT increases, and fraud loss prevention through forensic transaction analysis.

I lead with accountability and data-driven decision-making, handling sensitive cases and regulatory requirements while optimizing processes, mentoring staff, and ensuring financial and reputational integrity.

Experience

Work history, roles, and key accomplishments

Executive Operations Assistant

Abu Dhabi Accountability Authority

Jan 2025 - Sep 2025 (8 months)

Directed executive-level operations for senior government officials, coordinating complex logistics and vendor partnerships for high-profile events while maintaining confidential workflows and high-security protocols.

Executive Support Event Logistics Vendor Management Confidentiality Process Improvement

KYC, Risk and Compliance Manager

Fenix International Ltd

Feb 2021 - Nov 2024 (3 years 9 months)

Managed KYC and compliance verification for standard and high-risk accounts, conducting fraud detection and authorizing escalations to mitigate financial and reputational risk in a high-volume regulated environment.

KYC Fraud Detection Risk Assessment Case Management Dispute Resolution Regulatory Compliance Reporting

Customer Operations Manager

ClickedIn Ltd

Feb 2021 - Dec 2023 (2 years 10 months)

Managed customer operations for business clients at an AI-driven SaaS platform, improving onboarding, resolving billing and technical issues, and implementing strategies that reduced churn and increased product adoption.

& Customer Success Onboarding Billing Operations Technical Troubleshooting Client Retention SaaS Operations Cross Functional Collaboration Product Adoption

iGaming Operations Team Lead

iGaming Support Outsourcing Company

Mar 2018 - Jan 2021 (2 years 10 months)

Led a 10-agent iGaming operations team, implementing SOPs, QA frameworks and KPIs to improve SLA by 20%, boost individual KPI performance 15–40%, sustain 90–95% CSAT and raise public rating from 3.7 to 4.8 stars.

IGaming Operations Risk Management Payments Chargebacks Fraud Prevention & QA SOP Development Team Leadership