Alona Horb
@alonahorb
Operations & payments specialist skilled in fintech workflows and team leadership.
UkraineWhat I'm looking for
I’m an operations and payments professional with 5+ years of experience across international environments, combining hands-on transaction processing with people management. I’ve processed client deposits and withdrawals, worked with payment systems, supported KYC/verification work, and ensured compliance with internal standards.
I also bring operational rigor to logistics: I manage TMS workflows, coordinate cross-departmental processes for multiple client companies, and use problem-solving to resolve operational issues. I’ve led teams of up to 14 and built a training program still used across departments, and I’m drawn to roles with real complexity and room to continuously improve processes.
Experience
Work history, roles, and key accomplishments
Funding Specialist — Back Office
Jan 2026 - Present (6 months)
• Processing client deposits and withdrawals for an international brokerage
• Communication with payment systems and resolution of operational issues
• Ensuring transactions comply with internal standards and procedures
Operations Team Member
Sep 2024 - Jan 2026 (1 year 4 months)
• Worked with TMS system: process management, order tracking, and reporting
• Client communication via phone and email in English
• Processing and analysis of documentation; cross-departmental coordination
• Partial work with financial documentation: broker requests, monitoring of financial documents
• Led a team of up to 14 people: KPI tracking, team and management meetings
• Simultaneously coordinated operational processes for 19 client companies
• Designed and implemented a training program for cross-functional departments, including international teams — documentation still in active use
• Onboarding and mentoring of new employees in both in-person and remote formats
• Collaborated wit
• Document processing and analysis, data entry into CRM and TMS systems
• Client communication in English; issue resolution and cross-departmental escalation
• Coordinated production processes, task assignment, and quality control
• Ensured cross-departmental communication for uninterrupted operations
• Customer consultations and order processing for an online retail store
Education
Degrees, certifications, and relevant coursework
Oles Honchar Dnipro National University
Bachelor's degree, International Relations and Affairs
2017 - 2021
Tech stack
Software and tools used professionally
Availability
Location
UkraineAuthorized to work in
Salary expectations
Job categories
Skills
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