Kassahun Tadele
@kassahuntadele
Customer-focused banking professional specializing in remote customer support.
EthiopiaWhat I'm looking for
I am a customer-focused banking professional with six years' experience managing client relationships, resolving issues, and leading branch operations. I bring calmness under pressure, high attention to detail, and proven communication skills.
As a Branch Manager at Oromia Bank since 2019, I provided daily customer support for account issues, loan inquiries, and service complaints while supervising staff and ensuring high-quality service delivery.
I regularly guided customers through loan applications, digital banking, and account management, trained new employees on communication standards, and prepared accurate reports while handling sensitive financial information with confidentiality.
I am seeking a remote Customer Support role where professionalism, problem-solving, reliability, and clear customer communication are valued.
Experience
Work history, roles, and key accomplishments
Branch Manager
Oromia Bank
Jan 2019 - Present (7 years)
Managed branch operations and supervised staff while providing daily customer support for account and loan inquiries, improving service quality and maintaining confidentiality across sensitive financial processes.
Education
Degrees, certifications, and relevant coursework
JUJimma University
Bachelor of Arts, Banking and Finance
Completed a Bachelor of Arts in Banking and Finance with coursework focused on banking operations and financial services.
Tech stack
Software and tools used professionally
Availability
Location
EthiopiaAuthorized to work in
Job categories
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