Open to opportunities

Daeyna Wiltshire

@daeynawiltshire

Remote Operations & Communications Specialist driving customer success and digital growth through strategic communication.

Canada

Message

What I'm looking for

I’m looking for a role where I own remote operations and communications, lead customer success, and drive audience growth through digital marketing—collaborating cross-functionally to deliver measurable outcomes.

I’m an operations and communications professional with 10+ years supporting client relations, digital marketing, business development, project coordination, and administrative operations across real estate, media, retail, and service industries.

I’ve built and managed remote workflows, coordinated cross-functional projects, and strengthened stakeholder relationships—translating communication strategy into measurable results, including growing an Instagram audience from 3K to 545K followers.

I thrive as a primary point of contact for customer communication and issue resolution, and I bring hands-on experience with scheduling, campaign coordination, CRM and administrative operations, and WordPress website management to keep teams aligned and outcomes on track.

Experience

Work history, roles, and key accomplishments

Operations & Admin Coordinator

Islanders Express

Aug 2024 - Mar 2025 (7 months)

Coordinated delivery logistics, scheduling, and daily CRM/administrative workflows, serving as the primary point of contact for customer communication and issue resolution. Supported bookkeeping and administrative documentation and improved operational efficiency using organized tracking systems and proactive cross-functional updates.

CRM Customer Support Campaign Coordination Project Coordination Administrative Operations Bookkeeping WordPress

Business Development Rep

Turnkey Business Plans

Feb 2024 - Jun 2024 (4 months)

Generated and qualified leads through outreach and relationship-building, managing sales pipelines and client follow-ups. Delivered presentations and tailored business solutions to prospective clients to support business growth initiatives.

Lead Generation Outreach Lead Qualification Sales Pipeline Management Relationship Building Presentation Business Development

Sales & Marketing Manager

Canadian Renovations

Oct 2023 - Feb 2024 (4 months)

Supported sales operations and customer communications while coordinating marketing activities, including lead management, scheduling, and client follow-ups. Coordinated administrative support across multiple projects and strengthened customer relationships through responsive service and communication.

Sales Operations Customer Communications Marketing Coordination Lead Management Scheduling Administrative Support Service Support Stakeholder Management

Education

Degrees, certifications, and relevant coursework

COSTAATT

Bachelor of Applied Science, Public Relations & Journalism

Completed a Bachelor of Applied Science focused on Public Relations & Journalism / media strategy. Coursework supported skills in public communication and media-focused marketing.