Open to opportunities

Luisa Fernanda Arroyo Cohen

@luisafernandaarroyo

Message

Project Coordinator specializing in remote delivery, lifecycle management, and client-focused technical production.

Canada

Message

What I'm looking for

I seek remote roles where I can lead end-to-end project delivery, improve processes, collaborate cross-functionally, and drive client success in a fast-paced environment.

I am a Project Coordinator experienced in end-to-end delivery of high-volume technical and creative projects, managing 10–16 concurrent accounts in a 100% remote environment. I translate stakeholder feedback into detailed technical scopes, lead discovery sessions, orchestrate cross-functional teams, and perform QA to ensure timely, high-quality launches.

I have improved remote hand-off protocols, optimized workflows for increased profitability, and advised on client success and operations. Fluent in English, French, and Spanish, I combine operational discipline with strong communication to maintain project velocity and stakeholder satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Project Coordinator

Current

UbiWeb

Jan 2024 - Present (2 years 2 months)

Manage end-to-end delivery for 10–16 concurrent remote accounts, leading discovery, technical scoping, QA, and launches to meet delivery deadlines and improve project profitability.

Project Management Wrike & QA Resource Allocation Stakeholder Management Workflow Optimization Remote Collaboration

Client Success & Operations Advisor

Voyages CAA-Québec

Jan 2023 - Jan 2024 (1 year)

Managed high-volume client portfolios and audited internal workflows to prioritize high-value tasks, improving response times and service consistency.

Client Success Account Management Needs Analysis Process Improvement CRM Communication

Store Operations Supervisor

Guess

Jan 2018 - Jan 2021 (3 years)

Oversaw daily store operations, staff scheduling and large-scale visual merchandising projects, and led onboarding and training to improve team efficiency and KPIs.

Retail Operations Staff Training Scheduling Visual Merchandising KPIs Team Leadership

Education

Degrees, certifications, and relevant coursework

Concordia University

Bachelor of Arts, Psychology

2021 - 2024

Completed a Bachelor of Arts in Psychology with a minor in Human Relations, focusing on interpersonal dynamics and human-centered approaches relevant to client operations and project coordination.