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Bakhtiyar Abdullayev

@bakhtiyarabdullayev

Customer Service Specialist with 1.5 years in fintech and aviation, delivering KPI-exceeding support across email, chat, and phone.

Hungary

Message

What I'm looking for

I’m looking for a fast-paced role where I can own customer inquiries end-to-end, exceed SLA/KPIs, and use SQL, Power BI, and Excel to improve support quality in a multilingual environment.

I’m a Detail-oriented Customer Service Specialist with 1.5 years of combined experience in fast-paced fintech and international aviation environments. I’m known for exceeding KPIs, resolving high volumes of customer inquiries, and keeping communication professional and empathetic across email, chat, and phone.

In my roles, I’ve handled bookings, changes, and refunds; managed end-to-end case resolution within SLA standards; and verified customer data and transaction details using Excel and SQL-based internal systems. I consistently achieved customer satisfaction and quality KPIs above 95% while maintaining first-contact resolution to minimize escalations.

Alongside customer support, I’m building a technical toolkit spanning SQL, Power BI, and Excel, and I’ve completed front-end development coursework (HTML, CSS, JS, React). I bring adaptability, strong organization, and cross-functional collaboration to deliver consistent customer satisfaction outcomes.

Experience

Work history, roles, and key accomplishments

Client Account Manager

GuavaPay

Dec 2024 - Aug 2025 (8 months)

Delivered support to individual and business clients via email and live chat in a fast-paced fintech environment. Verified customer data and transaction details using Excel and SQL-based internal systems, achieving customer satisfaction and quality KPIs above 95%.

Live Chat Quality Assurance Data Verification Excel Transaction Detail Verification Customer Experience Cross Functional Collaboration

Customer Service Representative

Turkish Airlines / Positive Call Center

Sep 2023 - Apr 2024 (7 months)

Handled high volumes of inbound and outbound calls in English and Azerbaijani for bookings, changes, and refunds. Managed end-to-end case resolution with first-contact resolution, maintaining performance and quality KPIs while meeting SLA standards.

Inbound Calls Booking & Changes Refunds First Contact Resolutions Complaint Resolution