Sam Babss
@sambabss
Data Analyst turning structured datasets into accurate, actionable insights using Excel, SQL, and BI tools.
HungaryWhat I'm looking for
I’m a Data Analyst with 1+ years of experience working with structured datasets to extract insights, ensure data quality, and support data-driven decision-making. I’m skilled in data cleaning, validation, analysis, and reporting, and I translate complex data into clear, actionable insights for stakeholders.
In my previous roles, I managed high volumes of structured customer and transaction data across email, chat, and phone systems, ensuring accurate record-keeping and timely updates. I reviewed order, delivery, and payment records (including PayPal and credit card disputes) and contributed to a 20% reduction in chargeback losses through improved data accuracy. I also supported CRM operations by reviewing, updating, and validating account and pipeline data, while collaborating with IT and development teams to identify platform issues and improve operational efficiency through documentation and BI reporting.
Experience
Work history, roles, and key accomplishments
Data Entry & Operations Analyst
ShopEase Solutions
Aug 2022 - Dec 2023 (1 year 4 months)
Managed high volumes of structured customer and transaction data across email, chat, and phone systems to support accurate record-keeping and timely updates. Reviewed order, delivery, and payment records (including PayPal and credit card disputes) and helped reduce chargeback losses through improved data accuracy.
Provided customer support by troubleshooting account access, order issues, refunds, and payment inquiries. Documented support interactions, prepared internal notes, and collaborated with internal teams to escalate technical issues and improve service workflows.
Data Entry/Support (CRM Operations)
RIWORA
Jan 2024 - Present (2 years 6 months)
Supported CRM operations by reviewing, updating, and validating account, task, and client pipeline data. Prepared SOPs and documentation and supported internal analysis and decision-making through structured reports and notes.
Education
Degrees, certifications, and relevant coursework
Caleb University
Bachelor’s Degree in Communication, Communication
Completed a Bachelor’s Degree in Communication at Caleb University in Lagos, Nigeria.
International Business School
Master’s in Business Data Analytics, Business Data Analytics
2025 - 2026
Pursuing a Master’s in Business Data Analytics at International Business School in Budapest.
Tech stack
Software and tools used professionally
Availability
Location
HungaryAuthorized to work in
Job categories
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