Open to opportunities

Dijanira Muachifi

@dijaniramuachifi

Message

Aspiring software developer with a strong background in customer service.

Hungary

Message

What I'm looking for

I am looking for a role that allows me to utilize my software development skills while fostering a collaborative and innovative work environment.

I'm a dedicated software developer with a passion for creating innovative solutions that enhance customer experiences. My journey began with a focus on customer service excellence, where I honed my skills in communication, problem-solving, and team leadership. I have successfully managed customer inquiries and developed a chatbot using Python and AI, which significantly reduced resolution times.

Throughout my career, I have consistently achieved high customer satisfaction ratings and have trained numerous employees in best practices for call handling. My experience as a Customer Support Specialist has equipped me with the ability to troubleshoot effectively and improve operational efficiency. I am eager to leverage my technical skills and customer service background to contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Workplace/Company

Mar 2022 - Present (3 years 4 months)

Managed customer inquiries via email, chat, and phone, ensuring high customer satisfaction rates. Assisted in troubleshooting product and service issues, reducing resolution time by 30%.

Customer Relationship Management Microsoft Office Suite

Call Center Representative

Workplace/Company

Feb 2021 - Present (4 years 5 months)

Handled an average of 80+ calls per day, resolving customer issues efficiently. Achieved a 95% customer satisfaction rating through excellent communication and problem-solving skills.

Customer Relationship Management Problem Solving

Administrative Assistant

Workplace/Company

May 2019 - Present (6 years 2 months)

Managed schedules and coordinated meetings, improving office efficiency. Processed invoices and handled data entry, ensuring accurate records. Assisted HR with recruitment tasks, including candidate screening.

Microsoft Office Suite Problem Solving

Education

Degrees, certifications, and relevant coursework

John Von Neumann University

Study program, Customer Service Excellence

Currently enrolled in the Customer Service Excellence program. This program focuses on developing advanced skills in customer interaction and support.