Open to opportunities

Czarina Therese

@czarinatherese

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Independent college student eager to leverage my skills in tourism.

Philippines

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What I'm looking for

I am looking for a role that allows me to utilize my skills in tourism and customer service while providing opportunities for growth and learning.

I am a dedicated college student pursuing a Bachelor of Science in Tourism at the University of Cebu. My academic journey has equipped me with a solid foundation in management principles, and I am eager to apply my knowledge in a practical setting. I pride myself on being responsible, hardworking, and adaptable, qualities that I believe are essential in the dynamic field of tourism.

In addition to my studies, I have gained valuable experience working as a Customer Service Representative at Teleperformance. In this role, I honed my communication skills by providing product and service information, addressing customer inquiries, and resolving issues efficiently. My experience as an Appointment Setter at Silverlight Research Group further developed my ability to identify potential clients and effectively schedule appointments, showcasing my proactive approach and commitment to excellence.

Experience

Work history, roles, and key accomplishments

Appointment Setter Sales Admin

Silverlight Research Group

Identified potential clients and reached out to them via phone to schedule appointments with experts. Supported sales administration by managing schedules and client information.

Appointment Setting Sales Administration Telemarketing Scheduling Communication Lead Generation

Customer Service Representative

Teleperformance

Provided product/services information, answered questions, and resolved emerging problems for customer accounts with accuracy and efficiency. Maintained high levels of customer satisfaction through effective communication and problem-solving.

Customer Service Problem Solving Communication Product Knowledge Conflict Resolution Data Entry

Education

Degrees, certifications, and relevant coursework

University of Cebu Lapu-Lapu And Mandaue

Bachelor of Science, Tourism Management

Currently pursuing a Bachelor of Science in Tourism Management. Focuses on the principles and practices of the tourism industry.

University Of San Carlos

Senior High School, HUMSS

Completed Senior High School, specializing in the Humanities and Social Sciences (HUMSS) strand. Gained foundational knowledge in various academic disciplines.