CUCYRUS THE GREAT User
@cyrusthegreatuser
Determined professional with expertise in marketing and customer care.
KenyaWhat I'm looking for
I am a strong-willed and highly determined individual with a passion for achieving excellence in every endeavor. My educational background includes a Bachelor of Education Special in English Literature and Special Education from Kenyatta University, complemented by various certifications in computer skills, peer counseling, and disability accessibility fundamentals. I have honed my leadership and communication skills through roles such as Marketing and Public Relations Director at Bridge Networking Association and General Secretary at Safe Street Children Welfare.
Throughout my career, I have demonstrated a commitment to community service and education, serving as a tutor in English and Christian Religious Education at Dstar High School. My experience at Safaricom PLC as a Customer Care Executive has further developed my ability to analyze customer issues and lead teams effectively. I am adept at integrating AI into customer experience channels and have a strong understanding of policies regarding persons with disabilities, ensuring inclusivity in all my professional undertakings.
Experience
Work history, roles, and key accomplishments
Customer Care Executive
Safaricom PLC
Nov 2017 - Present (7 years 7 months)
Provided exceptional customer service as a Customer Care Executive, addressing customer inquiries and resolving issues to enhance customer satisfaction.
General Secretary
Safe Street Children Welfare
Apr 2013 - Present (12 years 2 months)
Oversaw administrative functions and coordinated activities for Safe Street Children Welfare, ensuring effective communication and support for the organization's mission.
Call Center Employee Champion (PWD - Eldoret Chapter)
Safaricom PLC
Oct 2023 - Sep 2024 (11 months)
Championed the call center operations for the PWD chapter, ensuring effective communication and support for customers with disabilities.
Resource Personnel (HR Department)
Safaricom Limited
Aug 2016 - Oct 2016 (2 months)
Supported HR operations at Safaricom Limited, assisting with various administrative tasks and contributing to employee engagement initiatives.
Tutor
Dstar High School
Oct 2015 - Sep 2016 (11 months)
Taught English Literature and Christian Religious Education to high school students, fostering a supportive learning environment and encouraging academic excellence.
Vice President
Bridge Networking Association
Oct 2014 - Oct 2015 (1 year)
Assisted in leadership and strategic planning for the Bridge Networking Association, contributing to the development of programs and initiatives that fostered community engagement.
Mr. Disability
Culture Week Fashion, Design and Modelling
Oct 2013 - Oct 2014 (1 year)
Participated in the Culture Week event at Kenyatta University, promoting awareness and representation of individuals with disabilities through fashion and modeling.
Marketing and Public Relations Director
Bridge Networking Association
Jan 2011 - Apr 2013 (2 years 3 months)
Led marketing and public relations efforts for the Bridge Networking Association, enhancing visibility and engagement within the university community. Developed communication strategies and organized events to promote the association's objectives.
Education
Degrees, certifications, and relevant coursework
CYRUS THE GREAT hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Interested in hiring CYRUS THE GREAT?
You can contact CYRUS THE GREAT and 90k+ other talented remote workers on Himalayas.
Message CYRUS THE GREATFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
