Open to opportunities

Winnierose Achieng

@winnieroseachieng

Message

Dedicated communication professional with a focus on customer service.

Kenya

Message

What I'm looking for

I seek a role that fosters collaboration, growth, and impactful communication strategies.

I am a committed communication professional with a strong dedication to exceptional customer service and a passion for overcoming challenges. My experience spans various roles, including my current position as a Contact Centre Agent at Call Centre International, where I have honed my communication skills to effectively manage customer interactions and exceed production goals. I pride myself on my ability to maintain a courteous and professional demeanor while ensuring that clients receive accurate and timely information.

In addition to my professional experience, I have volunteered as a mentor for the DREAMS Connect project, where I provided support in health-related training and empowered marginalized communities. My educational background in Communication and Public Relations from Karatina University has equipped me with the necessary skills to draft press releases, manage public relations documents, and collaborate effectively with diverse teams. I am eager to leverage my skills and experiences to contribute positively to an organization that values strategic communication and community engagement.

Experience

Work history, roles, and key accomplishments

Current

Contact Centre Agent

Current

Call Centre International

Aug 2022 - Present (2 years 10 months)

As a Contact Centre Agent, I utilized my communication skills to manage calls, meet production goals, and provide professional service to clients. I ensured customer satisfaction by addressing inquiries and complaints promptly while maintaining accurate records of interactions.

Customer Service Communication Skills Data Entry Problem Solving Productivity Time Management Active Listening CRM Software

Community Volunteer Mentor

Hope Worldwide Kenya

Aug 2021 - Aug 2022 (1 year)

In my role as a Community Volunteer Mentor, I supported health-related training initiatives and mentored youth and caregivers. I provided guidance on income generation and trained individuals in vocational and life skills.

Mentoring Health Education Community Engagement Training Communication Support Public Speaking

Enumerator

Kenya National Bureau of Statistics

Aug 2019 - Sep 2019 (1 month)

As an Enumerator, I was responsible for identifying boundaries and collecting accurate data during the enumeration exercise. I ensured thorough documentation of household information and responses.

Data Collection Survey Administration Communication Time Management Problem Solving Research

Intern

Kenya Institute of Curriculum Development (KICD)

May 2019 - Aug 2019 (3 months)

During my internship at KICD, I drafted press releases and assisted in organizing public events. I collaborated with PR agents to maintain client relationships and edited video and audio content for the channel.