Open to opportunities

kevin odundo

@kevinodundo

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Results-driven professional with expertise in customer support and media management

Kenya

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What I'm looking for

I am looking for a role that allows me to blend exceptional customer support with creative media strategies, contributing to a well-rounded and successful customer journey.

As a versatile and results-driven professional with expertise in customer support and media management, I have a strong background in resolving customer inquiries, providing timely solutions, and building lasting relationships. With a proven track record of delivering outstanding service and creating engaging content, I aim to contribute to both customer satisfaction and brand growth.

With a strong foundation in media strategy and content creation, I seek to help organizations effectively communicate their messages, engage with their audience, and drive impactful results across various platforms. My career objective is to blend exceptional customer support with creative media strategies, contributing to a well-rounded and successful customer journey.

Throughout my professional experience, I have developed a unique blend of skills, including communication, problem-solving, and technical skills. I am proficient in customer support software, Microsoft Office Suite, and have basic technical troubleshooting skills. I am also an effective team player with strong leadership and initiative, able to motivate others and foster a positive and productive work culture.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

Teleperformance

Jun 2021 - Apr 2024 (2 years 10 months)

Provided high-quality customer service to over 50 customers daily, resolving inquiries through various channels. Achieved a CSAT score of 92% and reduced response time by 20%. Trained new hires and contributed to a 15% reduction in customer churn.

Customer Service Problem Solving Communication CRM Tools Conflict Resolution Teamwork Time Management Technical Troubleshooting Process Improvement Training

Debt Collection Specialist

African Resorts International

May 2020 - May 2021 (1 year)

Managed accounts with overdue balances, negotiating repayment terms and resolving disputes. Ensured compliance with legal regulations and improved recovery rates through efficient communication strategies.

Debt Collection Negotiation Communication Dispute Resolution Legal Compliance Reporting Account Management Problem Solving Customer Retention Process Improvement

Credit Control Assistant

O-Play Kenya Limited

Mar 2019 - Jan 2020 (10 months)

Facilitated timely loan repayments by discussing payment options with customers. Maintained accurate records and educated customers on marketing campaigns while addressing complaints professionally.

Data Entry Problem Solving Relationship Management Marketing Time Management Teamwork Conflict Resolution

Online Freelancer

Upwork.com

Jan 2019 - Apr 2019 (3 months)

Provided virtual office assistance, including administrative support and data entry. Conducted market research and performed transcription services with high accuracy.

Data Entry Market Research Transcription Time Management Communication Administrative Support Research Problem Solving Client Management

Volunteer

Nairobi Serena Hotel

Oct 2018 - Jan 2019 (3 months)

Assisted guests during events by ensuring their comfort and responding to inquiries. Maintained high service standards throughout the events.

Customer Service Events Communication Problem Solving Teamwork Time Management

Teacher

Nyabera Secondary School

Jan 2018 - May 2018 (4 months)

Taught Mathematics and Physics, created lesson plans, and mentored students in their academic development. Focused on delivering instructional materials effectively.