Open to opportunities

Caroline Shiloya

@carolineshiloya

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Proficient professional in videography, photography, and communication.

Kenya

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What I'm looking for

I am looking for a dynamic role that fosters growth and utilizes my communication skills.

I am a proficient and highly self-motivated individual with over five years of experience in videography, photography, and communication. My academic background includes a Bachelor of Science in Communication & Public Relations from Moi University. I thrive under pressure and possess a strong work ethic characterized by readiness to serve, self-drive, and high integrity, which enables me to gain the trust of stakeholders.

Throughout my career, I have held various roles that have honed my skills in customer service, case processing, and team leadership. My recent position as a Customer Service representative at DGW Advocates has allowed me to manage calendars, handle customer complaints, and coordinate events effectively. I have also taken on leadership roles in previous positions, ensuring compliance with guidelines and facilitating training for new staff. I am eager to grow both professionally and personally within an organization that values innovation and teamwork.

Experience

Work history, roles, and key accomplishments

Current

Customer Service

Current

DGW Advocates

May 2023 - Present (2 years 1 month)

Currently managing customer interactions, scheduling meetings, and handling complaints. Responsible for daily time management and event coordination, ensuring high-quality service and communication.

Customer Relationship Management Time Management Communication Problem Solving Event Coordination Technical Troubleshooting

Senior Case Processing Assistant

Church World Service (CWS)

Jun 2022 - Mar 2023 (9 months)

Led refugee case processing tasks, ensuring compliance with policies. Managed workflow, conducted quality control checks, and facilitated training for staff.

Case Processing Quality Control Facilitation Compliance Workflow Management Team Leadership Problem Solving

Call Center Representative

Church World Service (CWS)

Jun 2021 - May 2022 (11 months)

Handled inbound and outbound calls related to refugee inquiries, ensuring adherence to compliance standards. Maintained accurate records and resolved customer issues.

Customer Relationship Management Compliance Problem Solving Communication Data Entry Time Management

Supervisor (Field Work)

World Health Organization

Sep 2019 - Oct 2019 (1 month)

Oversaw field operations, set performance goals, and provided coaching to staff. Managed workflow and resolved employee issues while ensuring compliance with policies.