Open to opportunities

Cynthia Tonwe

@cynthiatonwe

Message

Dedicated Customer Service Representative with a proactive approach.

Nigeria

Message

What I'm looking for

I seek a role that fosters growth, values teamwork, and enhances customer satisfaction.

As a dedicated Customer Service Representative with over three years of experience, I pride myself on my proactive and customer-focused approach to every interaction. My journey has been marked by a rapid progression to an administrative team lead role, showcasing my commitment to excellence. I utilize strong communication, problem-solving, and interpersonal skills to make a meaningful impact in every customer engagement.

At First Property Hub Profile Limited, I have successfully improved employee retention by 30% through enhanced communication and revamped benefits. My leadership in managing office operations has led to a 20% increase in scheduling efficiency and a 15% reduction in meeting conflicts. I take great pride in training and mentoring new team members, which resulted in a remarkable 45% increase in team productivity. Furthermore, I implemented a new feedback system that significantly improved response times and boosted customer retention.

Experience

Work history, roles, and key accomplishments

Current

Administrative Team Lead

Current

First Property Hub Profile Limited

Jan 2023 - Present (2 years 5 months)

In my role as Administrative Team Lead, I improved employee retention by 30% and enhanced scheduling efficiency by 20%. I trained new team members, leading to a 45% increase in productivity and implemented a feedback system that improved response times by 40%.

Team Leadership Communication Organizational Skills Efficiency Improvement Time Management

Customer Service Representative

First Property Hub Profile Limited

Jan 2022 - Jan 2023 (1 year)

As a Customer Service Representative, I delivered exceptional service, managing over 150 inquiries daily with a 90% first-contact resolution rate. My efforts enhanced sales by 25% and achieved an 88% customer satisfaction rate. I also developed FAQs to reduce handling time by 30%.