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Cynthia Montez

@cynthiamontez

Message

I support frontline teams through training, employee relations, workflow coordination, and people-focused leadership.

United States

Message

What I'm looking for

I'm seeking opportunities in Human Resources, People Operations, Talent Development, Employee Experience, or Organizational Development where I can support employees, strengthen workplace culture, and apply my training and frontline leadership experience.

At Walmart, I support front-end operations by coordinating associate coverage, daily workflow, and customer service during high-volume periods.

I've trained and mentored new associates, addressed employee and customer concerns, and provided backup leadership when the Front-End Team Lead is absent. I use active listening, conflict resolution, and sound judgment to support productivity, accountability, and service standards.

I'm completing a master's degree in Industrial/Organizational Psychology and bring graduate-level knowledge of organizational behavior, employee motivation, workplace culture, human resource practices, and organizational development.

Experience

Work history, roles, and key accomplishments

Current

Front End Associate / Backup Front-End Team Lead

Current

Walmart

Sep 2016 - Present (10 years)

Provides backup leadership for front-end operations, coordinates associate assignments and coverage, and trains and mentors new associates on procedures and customer service standards. Resolves associate and customer concerns and supports management with daily operational decisions.