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Cynthia Dike

@cynthiadike

Customer service representative at PalmPay who handled payment, transaction, and account issues across calls and live chat.

Nigeria

Message

At PalmPay Limited, I handled customer inquiries by phone, live chat, and other support channels, providing information about products, services, and account concerns. I resolved issues involving failed transactions, payment delays, transfers, wallet balances, and app access.

At Hanover Insurance Group, I engaged potential clients, qualified leads, and followed up with prospects interested in insurance services. At Ebeano Supermarket, I assisted customers with product selection, processed purchases, and promoted products and offers.

Experience

Work history, roles, and key accomplishments

Cold Caller

Hanover Insurance Group

Apr 2025 - Sep 2026 (1 year 5 months)

Engaged potential clients in professional conversations, explained insurance options, and qualified leads before transferring prospects to sales representatives. Handled objections professionally and followed up with interested prospects.

Objection Handling Lead Qualification Customer Engagement Communication Skills Sales Techniques

Sales Representative

Ebeano Supermarket

Jan 2023 - Mar 2025 (2 years 2 months)

Assisted customers with product selection, handled daily sales activities, and provided excellent customer service. Promoted new products and special offers to encourage purchases.

Customer Service Sales Product Knowledge Upselling Communication Skills

Customer Service Representative

Palmpay Limited

Feb 2021 - Dec 2022 (1 year 10 months)

Educated customers on PalmPay features and handled inbound inquiries via calls, live chat, and other channels. Resolved issues involving failed transactions, payment delays, and account access.

Customer Support Live Chat Issue Resolution Product Knowledge Communication Skills