Cumhur Capaci

As a Retention Team Manager, I developed customer retention strategies, analyzed customer data, and ensured high levels of customer satisfaction through personalized support. I also handled complaints and designed loyalty campaigns to enhance customer loyalty.

In my role as a Sales Advisor for Forex, I provided client counseling on trading options, maintained relationships with clients, and assisted in risk management strategies. I also monitored market trends and explained trading platforms.

As a Customer Relations Advisor, I resolved customer issues, explained Apple products, and maintained communication through various channels. I focused on customer satisfaction and effective problem resolution.

I handled replacement and repair organizations via CRM, ensuring correct tech specs of devices and managing orders for customers. My role required attention to detail and effective communication.

I provided technical support over the phone, resolving customer issues while adhering to Apple Support standards. My goal was to ensure customer satisfaction through effective problem solving.

In my role as a Sales Representative, I handled car rental reservations, provided excellent customer service, and managed key account customers' fleet needs. I focused on clear communication and negotiation.

Studied archaeology, focusing on the methods and techniques used in the excavation and analysis of archaeological sites and artifacts.