Open to opportunities

César Torres

@csartorres

Message

Results-driven Project Coordinator with expertise in logistics and operations.

Mexico

Message

What I'm looking for

I am looking for a role that fosters collaboration, innovation, and growth opportunities.

I am a results-driven Project Coordinator with extensive experience in leading logistics and operations projects. My background includes resource planning and cross-functional team coordination in service environments, where I have successfully defined project scopes, managed schedules and budgets, and ensured seamless execution through collaboration with various departments.

Throughout my career, I have developed a strong track record in stakeholder communication, performance reporting, and compliance with EHS, quality, and project excellence standards. My proficiency in tools like SAP and MySPGI, along with project planning software, has enabled me to drive operational efficiency and contribute to business success in high-demand service centers.

I thrive in dynamic environments and am passionate about leveraging my skills to enhance project outcomes. I am eager to bring my expertise in logistics and operations to a forward-thinking organization that values collaboration and innovation.

Experience

Work history, roles, and key accomplishments

Current

Customer Service and Compliance

Current

Tata Consultancy Services (TCS)

Dec 2024 - Present (7 months)

Responded to incoming client calls regarding policy status, coverage details, payments, and account updates, providing clear and accurate information in a professional manner. Verified customer identity and account information following strict data protection and compliance protocols (e.g., KYC, GDPR, HIPAA).

Customer Service Compliance Data Protection KYC GDPR HIPAA Client Communication

Growth Hacking Manager

GYFTED

Sep 2021 - Present (3 years 10 months)

Designed and executed data-driven growth experiments, testing landing pages, funnels, and messaging to increase gift card purchases and user acquisition within the bridal market. Optimized conversion flows from awareness to checkout, identifying drop-off points and improving the user experience for both gift buyers and recipients.

Growth Hacking Data Analysis User Acquisition Funnel Optimization Marketing Strategy Social Media Marketing

Customer Service

Nomad Living Real Estate

Mar 2021 - Present (4 years 4 months)

Attended and followed up with prospective tenants, providing detailed information on available units, responding to inquiries, and coordinating guided tours. Supported the leasing and closing process, preparing rental or sales documentation, collecting required client documents, and guiding clients through contract signing.

Customer Service Real Estate Property Management Leasing Process Documentation Management Sales Support Client Communication

Sales & Infrastructure Coordinator

Renta Tec

Mar 2020 - Present (5 years 4 months)

Managed the lead-to-sale pipeline, from receiving new inquiries and assigning them to sales agents, to scheduling property visits and logging progress in the CRM. Prepared and organized all sales documentation, including reservation contracts, payment schedules, and client records, ensuring accuracy and legal compliance.

Sales Pipeline Management CRM Sales Documents Legal Compliance Inventory Management Sales Operations

Logistics & Operations Manager

Hacienda San Miguel

Feb 2017 - Present (8 years 5 months)

Led the definition of scopes, schedules, and resource plans for event logistics. Coordinated cross-functional teams (production, A/V, catering, staff) to ensure aligned execution.

Logistics Operations Management Event Planning Project Coordination Vendor Management

Marketing and Sales

Sergio Massieu

Feb 2017 - Present (8 years 5 months)

Designed and implemented targeted marketing campaigns based on customer profiles and behavior to attract qualified leads and meet specific client needs. Conducted one-on-one consultations or demos to understand customer pain points and propose tailored solutions that directly address their challenges.

Marketing Campaigns Sales Customer Profiling Lead Generation Consultative Selling Customer Relationship Management Sales Data Analysis Customer Feedback

Event Logistics and Operations

Teatro de la Ciudad

Jan 2014 - Present (11 years 6 months)

Managed event logistics and operations for various productions. Coordinated with internal and external stakeholders to ensure smooth execution of events.