Valeria Murillo Contreras
@valeriamurillocontre
Project coordinator and operations professional driving client success and implementations.
What I'm looking for
I am a tech-savvy, results-driven project coordinator and operations professional with over 10 years of experience in customer success, project coordination, and implementation. I specialize in managing system rollouts, client onboarding, cross-functional collaboration, and post-launch support, and I have a proven track record delivering Workday HCM implementations, process improvements, and reliable client relationships.
I have supported portfolio-level reporting and PMO continuous improvement, launched in-country operations for fintech, led driver acquisition and anti-fraud teams, and contributed to compliance and data integrity initiatives for AI-powered platforms. I bring strong technical insight with tools like Smartsheet, SharePoint, MoveIt, QlikView, and Excel, and I am committed to operational excellence and scalable onboarding practices.
Experience
Work history, roles, and key accomplishments
Workday Project Coordinator
Strada
Feb 2024 - Present (1 year 9 months)
Coordinated up to 15 concurrent Workday HCM implementations using Workday Launch methodology, maintaining governance, schedules, and client-facing status reports while supporting billing and resource tracking.
Quality & Compliance Associate
Certify
May 2022 - Sep 2023 (1 year 4 months)
Validated provider data for an AI-powered credentialing platform, contributed to SOC2 and NCQA certification efforts, and developed onboarding and vendor risk assessment processes to ensure data consistency.
Operations Coordinator
Planet42
Sep 2021 - Apr 2022 (7 months)
Launched and managed in-country operations for a fintech startup, leading onboarding and localized support and improving client acquisition by 20% through process and training optimizations.
Driver Acquisition & Anti-Fraud Lead
Lalamove
Nov 2019 - Jun 2021 (1 year 7 months)
Built and scaled driver acquisition and fraud prevention teams, optimized SOPs and training to raise team productivity by 40%, and managed real-time payment device and operations troubleshooting.
Senior Project Operations Analyst
DiDi Mobility
Jan 2018 - Jul 2019 (1 year 6 months)
Trained and managed 90+ external call center agents for onboarding and technical support, collaborated with vendors to meet staffing KPIs, and improved support resolution times.
Customer Experience Specialist
Travelport
Jul 2017 - Jan 2018 (6 months)
Investigated and escalated key LATAM issues, collaborated with project managers to improve systems, and used QlikView and Excel to track performance and customer satisfaction.
Customer & Technical Support Analyst
Uber
Apr 2016 - Jul 2017 (1 year 3 months)
Provided multilingual (EN/ES) user and driver support, resolved high-volume inquiries, and supported the Uber Maps project by creating manuals and improving data integrity.
Education
Degrees, certifications, and relevant coursework
Universidad de Buenos Aires
Combined Arts
Studied Combined Arts at the Universidad de Buenos Aires.
Google Project Management Certificate
Professional Certificate, Project Management
2023 - 2023
Completed the Google Project Management professional certificate in 2023.
Smartsheet
Certification, Smartsheet Core App
Completed the Smartsheet Core App Certification.
EF SET
C2 Certificate, English
Grade: C2
Achieved EFSET English Certificate at C2 level.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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