Open to opportunities

Valeria Murillo Contreras

@valeriamurillocontre

Message

Project coordinator and operations professional driving client success and implementations.

Mexico

Message

What I'm looking for

I seek roles where I can lead implementations and improve operational processes in collaborative, growth-oriented teams, leveraging technical tools and client-facing experience to scale onboarding and ensure data integrity.

I am a tech-savvy, results-driven project coordinator and operations professional with over 10 years of experience in customer success, project coordination, and implementation. I specialize in managing system rollouts, client onboarding, cross-functional collaboration, and post-launch support, and I have a proven track record delivering Workday HCM implementations, process improvements, and reliable client relationships.

I have supported portfolio-level reporting and PMO continuous improvement, launched in-country operations for fintech, led driver acquisition and anti-fraud teams, and contributed to compliance and data integrity initiatives for AI-powered platforms. I bring strong technical insight with tools like Smartsheet, SharePoint, MoveIt, QlikView, and Excel, and I am committed to operational excellence and scalable onboarding practices.

Experience

Work history, roles, and key accomplishments

Current

Workday Project Coordinator

Current

Strada

Feb 2024 - Present (1 year 9 months)

Coordinated up to 15 concurrent Workday HCM implementations using Workday Launch methodology, maintaining governance, schedules, and client-facing status reports while supporting billing and resource tracking.

Workday HCM Project Coordination Smartsheet SharePoint Reporting Resource Management

Quality & Compliance Associate

Certify

May 2022 - Sep 2023 (1 year 4 months)

Validated provider data for an AI-powered credentialing platform, contributed to SOC2 and NCQA certification efforts, and developed onboarding and vendor risk assessment processes to ensure data consistency.

Data Validation & Compliance SOC2 NCQA Vendor Assessment Onboarding Data Migration Policy Development

Operations Coordinator

Planet42

Sep 2021 - Apr 2022 (7 months)

Launched and managed in-country operations for a fintech startup, leading onboarding and localized support and improving client acquisition by 20% through process and training optimizations.

Operations Management Customer Onboarding Process Improvement Training Product Support Localisation Client Acquisition

Driver Acquisition & Anti-Fraud Lead

Lalamove

Nov 2019 - Jun 2021 (1 year 7 months)

Built and scaled driver acquisition and fraud prevention teams, optimized SOPs and training to raise team productivity by 40%, and managed real-time payment device and operations troubleshooting.

Team Management Fraud Prevention Driver Acquisition SOP Development Training

Senior Project Operations Analyst

DiDi Mobility

Jan 2018 - Jul 2019 (1 year 6 months)

Trained and managed 90+ external call center agents for onboarding and technical support, collaborated with vendors to meet staffing KPIs, and improved support resolution times.

Training Vendor Management Call Center Operations Onboarding Technical Support KPIs Process Improvement

Customer Experience Specialist

Travelport

Jul 2017 - Jan 2018 (6 months)

Investigated and escalated key LATAM issues, collaborated with project managers to improve systems, and used QlikView and Excel to track performance and customer satisfaction.

Customer Experience Qlikview Excel Cross Functional Collaboration Performance Tracking LATAM CRM

Customer & Technical Support Analyst

Uber

Apr 2016 - Jul 2017 (1 year 3 months)

Provided multilingual (EN/ES) user and driver support, resolved high-volume inquiries, and supported the Uber Maps project by creating manuals and improving data integrity.