Well! I’m looking for a growth-oriented role where I can leverage my customer support and technical problem-solving experience, take on greater responsibilities, and contribute to a high performing team. I value competitive compensation, learning opportunities, career progression, and a flexible remote or hybrid work environment.
Open to opportunities
CRS User
@crsuser
Customer Service Associate at Amazon handling escalations and coaching 10–11 teammates on systems, policies, and problem solving.
IndiaWhat I'm looking for
At Amazon, I manage customer relationships across high-volume interactions and use CRM and case-management tools to document cases and track progress. I triage complex and escalated issues, coordinate with internal stakeholders, and communicate clear next steps.
During a Specialist/SME assignment, I coached approximately 10–11 team members on systems, methods, policies, risk analysis, and problem solving. I was recognized as one of the best-performing employees during that assignment.
At Tech Mahindra, I resolved an average of 50 customer inquiries per day through phone, email, and live chat while maintaining CRM records and supporting customer satisfaction targets. At Hyundai, I managed customer relationships, tracked sales opportunities, and delivered product presentations tailored to customer requirements.
Experience
Work history, roles, and key accomplishments
Current
Manage customer relationships in high-volume interactions, using active listening and structured problem solving to deliver accurate resolutions. Handle complex escalations, document interactions in CRM, and coach team members during Specialist assignments.
Managed high-volume customer interactions via phone, email, and live chat, resolving about 50 inquiries daily. Maintained CRM records, triaged complex cases, and consistently exceeded customer satisfaction targets.
Managed customer relationships using CRM tools, tracked opportunities, and supported follow-up activities. Delivered tailored product presentations and contributed to sales forecasting and performance analysis.
Education
Degrees, certifications, and relevant coursework
PT
Proudhadevaraya Institute of Technology
Bachelor of Engineering, Electrical and Electronics
Grade: CGPA: 7.0
Bachelor of Engineering in Electrical and Electronics from Proudhadevaraya Institute of Technology, affiliated with Visvesvaraya Technological University, completed in August 2023 with a CGPA of 7.0.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
IndiaAuthorized to work in
Salary expectations
165k-195k USD
Job categories
Skills
Customer Onboarding SupportCustomer TrainingCustomer AdoptionCustomer EngagementCustomer Health MonitoringCustomer RetentionRenewal and Account SupportEscalation ManagementIssue TriageCase ManagementStakeholder CoordinationSales SupportCRMCustomer ServiceCustomer SuccessCustomer SupportCustomer ExperienceCustomer Relationship ManagementCustomer OnboardingMicrosoft OfficeCustomer ResearchCustomer SatisfactionCustomer Success Management
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