Open to opportunities

Crizzie Cortez

@crizziecortez

Message

Dynamic front office supervisor passionate about excellent guest service.

Philippines

Message

What I'm looking for

I am looking for a role that offers opportunities for growth, teamwork, and a focus on enhancing guest experiences.

I am a dedicated professional with a strong background in the hospitality industry, currently serving as a Front Office Supervisor at Sunday Hevea Hotel & Resort. My experience includes managing front desk operations, leading staff, and ensuring exceptional guest service in fast-paced environments. I pride myself on my ability to communicate effectively, solve problems efficiently, and coordinate seamlessly with various departments to enhance the overall guest experience.

Previously, I worked as a Front Office Associate, where I assisted guests with check-in and check-out processes, managed reservations, and resolved guest complaints promptly. My attention to detail and commitment to guest satisfaction have always driven me to deliver exceptional service. I have also gained valuable experience during my training at Hilton Clark Sun Valley Resort, where I worked in the Executive Lounge, further honing my skills in customer service and hospitality management.

Experience

Work history, roles, and key accomplishments

Front Office Supervisor

Sunday Hevea Hotel & Resort

Sep 2024 - May 2025 (8 months)

Managed front desk operations, led staff, and ensured excellent guest service in a fast-paced hospitality setting. Coordinated with departments to enhance the guest experience.

Guest Service Problem Solving

Front Office Trainee

Hilton Clark Sun Valley Resort

Jan 2023 - Dec 2024 (1 year 11 months)

Provided exceptional service to guests in the hotel's Executive Lounge and M.A.G.I.C Division. Gained practical experience in hotel operations and guest relations.

Guest Service Hotel Operations Executive Lounge Service Customer Relations On The Job Training

Front Office Associate

Hevea Hotel & Resort

May 2024 - Sep 2024 (4 months)

Assisted guests with check-in and check-out, managed reservations, inquiries, and incoming calls. Coordinated with other departments and resolved guest complaints to ensure a positive experience.

Record keeping

Education

Degrees, certifications, and relevant coursework

Holy Angel University

Bachelor of Science in Tourism Management, Tourism Management

Grade: Dean's Lister (2022-2023, 2021-2022), President's Lister (2022-2023, 2020-2021)

Activities and societies: Member of the League of Tourism Students of the Philippines (LTSP) Organization; Material Manager (Logistics) for Events by SHTM.

Undertook a comprehensive curriculum in tourism management, covering various aspects of the hospitality industry. Developed strong foundational knowledge and practical skills essential for a career in tourism.

St. Nathanael Academy Inc.

Secondary & Senior High School Level, Science, Technology, Engineering, and Mathematics

Completed secondary and senior high school education with a focus on Science, Technology, Engineering, and Mathematics (STEM). Gained a strong academic foundation in core subjects.