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Cristina Schwalb

@cristinaschwalb

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Empathetic business anthropologist specializing in Customer Experience.

Peru

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What I'm looking for

I seek a role that values customer insights and fosters innovative solutions.

I am an empathetic business anthropologist with over 5 years of experience, specializing in Customer Experience. My analytical approach has led to a proven track record of implementing improvements that elevated customer satisfaction to an impressive 4.6 out of 5. I utilize a UX focus, agile methodologies, and research techniques to solve complex problems, translating data into actionable and strategic insights.

Currently, I work at Colectivo23, where I ensure excellence in the learning experience of students and lead an Alumni Community of over 1500 members. My experience includes creating and analyzing over 1000 satisfaction surveys, achieving a Net Promoter Score above 50% in all modules under my responsibility. Previously, I interned at Procter & Gamble, where I led initiatives that automated and accelerated the product launch process by over 20%.

Experience

Work history, roles, and key accomplishments

Student Success Semi-Senior

Colectivo23

Sep 2022 - Jan 2025 (2 years 4 months)

Responsible for ensuring excellence in the learning experience of students. Built and led the Alumni Community on WhatsApp, engaging over 1500 alumni. Analyzed over 1000 satisfaction surveys to inform data-driven business decisions, achieving an NPS above 50%.

Customer Experience NPS UX Design Data Analysis Community Building Agile Methodologies Survey

Market Strategy & Planning Intern

Procter & Gamble

Dec 2020 - Apr 2022 (1 year 4 months)

Led the evaluation and improvement of internal processes for the modern channel as a Project Manager. Developed tools that automated and accelerated the product launch process by over 20%.

Project Management Process Improvement Automation Planning Data Analysis Team Collaboration Communication Agile Methodologies

Campus Guide

PUCP

Sep 2018 - Mar 2020 (1 year 6 months)

Member of the Research Team in the Admissions and Reports Office. Developed a digital customer satisfaction tool and delivered guidance to over 500 students and visitors in both Spanish and English.

Research Customer Satisfaction Digital Public Speaking Team Collaboration Data Collection Stakeholder Engagement

Education

Degrees, certifications, and relevant coursework

Online Education Platforms

Professional Formation, User Experience Design

2020 - 2024

Completed 8 courses focused on Professional Formation in UX and Design Thinking, enhancing skills in user experience design and innovative problem-solving.

Pontificia Universidad Católica del Perú

Bachelor of Arts, Anthropology

2016 - 2022

Grade: 8 courses of Professional Formation in UX and Design Thinking

Studied Anthropology with a focus on understanding human behavior and cultural dynamics. Engaged in various projects that enhanced research skills and practical applications in the field.