Cristina Mae Cabalida
@cristinamaecabalida
I resolve customer, billing, account, and contract issues across high-volume support operations.
PhilippinesWhat I'm looking for
I've supported customers and internal teams across high-volume service and back-office operations, handling sales, billing, account concerns, documentation, and issue resolution.
At ClearSource BPO Inc., I reviewed and approved contracts and proposals for accuracy and compliance. I maintained case records, processed high-volume email communications, and worked with Sales Representatives to resolve proposal concerns.
At VXI Global Solutions, I handled inbound and outbound calls related to customer service, sales, billing, payments, orders, and account support. I also provided basic technical support, updated CRM records, and escalated complex issues to the appropriate teams.
I'm focused on accurate records, clear communication, and dependable customer experiences while meeting individual and team performance goals.
Experience
Work history, roles, and key accomplishments
Contract Review Specialist
ClearSource BPO Inc.
Jan 2025 - Jan 2026 (1 year)
Reviewed and approved contracts and proposals for accuracy and compliance. Prepared and maintained contract documentation and case records, and communicated with internal teams to resolve concerns.
Customer Service Representative
VXI Global Solutions
Jan 2023 - Jan 2025 (2 years)
Handled high-volume inbound and outbound calls involving sales, billing, account, and customer service concerns. Provided basic technical support and maintained accurate customer records in the CRM system.
Education
Degrees, certifications, and relevant coursework
Our Lady of Fatima University
Bachelor of Science, Physical Therapy
Pursued a Bachelor of Science in Physical Therapy but did not complete the degree.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Skills
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