CBCristina Banica
@cristinabanica
Tenacious professional with 7 years in IT and customer care.
RomaniaWhat I'm looking for
I am a dedicated and efficient professional with over 7 years of diverse experience in sales, secretarial roles, customer care, and IT. My strong organizational skills allow me to prioritize tasks effectively, ensuring that I meet deadlines and provide exceptional service. I thrive in high-pressure environments and have a keen eye for detail, which helps me manage crisis situations with ease.
In my most recent role as an IT & Helpdesk Specialist at Stefanini, I provided comprehensive IT support, troubleshooting technical issues, and ensuring customer satisfaction through effective communication. My experience in the banking sector as an Operations Administrator at BRD Groupe Societe Generale further honed my skills in customer relations and compliance with regulations. I am passionate about leveraging my skills to contribute positively to my next role.
Experience
Work history, roles, and key accomplishments
Specialist IT & Helpdesk
Stefanini
Mar 2022 - Sep 2022 (6 months)
Provided IT support for customers through various channels, diagnosed and resolved technical issues, and maintained communication with users until resolution. Ensured compliance with SLA policies and documented incidents in the ticketing system.
Operations Administrator
BRD Groupe Societe Generale
Nov 2019 - Mar 2020 (4 months)
Managed account operations, provided customer service regarding banking products, and ensured compliance with regulations. Handled cash transactions and executed wire transfers while maintaining positive customer relations.
Rental Car Agent
Avis Budget Romania
Apr 2015 - Nov 2019 (4 years 7 months)
Handled customer inquiries, processed bookings, and managed vehicle inspections. Promoted additional products and resolved customer complaints while ensuring a high level of service.
Telephone Sales Representative
Vodafone Romania
Mar 2013 - Feb 2015 (1 year 11 months)
Conducted sales presentations and provided information on services to persuade clients to renew contracts. Adjusted sales scripts to meet client needs and achieved monthly sales goals.
Education
Degrees, certifications, and relevant coursework
UBUniversity of Bucharest
Bachelor's degree, Communication and Public Relations
2009 - 2012
I studied and practiced various types of verbal and non-verbal communication. I learned the basics of media and advertising.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
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