Andrei Dardala

I am a senior dispatch specialist and help-desk professional with over a decade of cross-industry customer support experience. I specialize in handling high-volume calls from US and Canadian clients and monitoring fire-alarm alerts to ensure rapid response.

At Honeywell I logged every call in ServiceNow, respected contractual SLAs, and coordinated technicians to resolve incidents across multiple sites. At Stefanini I troubleshot workstation and LAN issues, guided users through corrective steps, and improved client satisfaction by writing and maintaining clear documentation.

In banking I processed payroll garnishments, learned specialized banking software, and maintained strict attention to confidential customer information. Earlier insurance experience strengthened my client-facing skills through needs assessments, policy explanations, and claims assistance.

I bring strong customer service, time management, communication, ticketing and technical troubleshooting skills, and bilingual English ability. I seek opportunities to apply operational rigor, improve processes, and support mission-critical services.