Open to opportunities

Claudia Contiu

@claudiacontiu

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Friendly Help Desk Technician with 5 years of experience.

Romania

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What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a dedicated Help Desk Technician with over five years of experience in resolving technical issues efficiently and effectively. My journey has equipped me with a deep technical knowledge base and exceptional customer service skills, allowing me to exceed client expectations consistently. I thrive in high-pressure environments, maintaining positive communication even during stressful situations.

Currently, I work as an IT Technical Support Technician at Oracle Global Services, where I handle support calls for various Point of Sales systems. My role involves troubleshooting, diagnosing, and resolving faults while advising customers on best practices. Additionally, my experience as a Front Desk Officer with Celebrity Cruises has honed my customer service skills, ensuring that guests receive the utmost care and attention during their stay.

Experience

Work history, roles, and key accomplishments

Current

IT Technical Support Technician

Current

Oracle Global Services Romania

Oct 2020 - Present (4 years 8 months)

Responsible for answering support calls for Point of Sales systems, creating and updating customer cases, and troubleshooting technical issues. Provided solutions and documented interactions for future reference.

Technical Support Troubleshooting Customer Service SQL Documentation Communication Problem Solving Point of Sale

Current

Front Desk Officer

Current

Celebrity Cruises

Sep 2022 - Present (2 years 9 months)

Ensured excellent service for guests boarding the vessel, assisted with bookings, financial issues, and provided timely assistance with customer queries. Acted as the first point of contact for guests.

Customer Service Communication Problem Solving Conflict Resolution

IT Technical Support Technician

Stefanini

Jun 2016 - Oct 2018 (2 years 4 months)

Monitored systems and provided technical support for software issues, assisted users via live chat and phone, and ensured data security through software updates.

Technical Support SCCM Communication Problem Solving Data Security Live Chat Support

Travel Agent

World of Cruise

Jun 2013 - Aug 2016 (3 years 2 months)

Liaised with suppliers to resolve reservation issues, provided exemplary customer service, and arranged travel accommodations for various clients, ensuring satisfaction.

Customer Service Travel Coordination Problem Solving Communication Relationship Management

Education

Degrees, certifications, and relevant coursework

Lucian Blaga University

Diploma of Higher Education, Customer Service

2008 - 2012

Studied customer support needs assessment, exceptional telephone etiquette, technical issues analysis, and became a customer service expert. Gained skills in desktop support, software diagnosis, and developed good socializing and teamwork skills.