Open to opportunities

cristian d

@cristiand

Message

L2 Technical Support Specialist delivering reliable IT support and customer-focused solutions.

Romania

Message

What I'm looking for

I seek a collaborative, growth-oriented IT support role where I can resolve complex technical issues, improve processes, and expand my systems administration skills.

I am a solution-oriented L2 Technical Support Specialist with over four years of customer support experience, focused on delivering clear communication and dependable problem resolution.

At SCC Iași I managed technical issues involving VPN, Active Directory, Office 365, Exchange, Citrix, and networking, supporting users via phone, email, and chat while recording interactions in ServiceNow.

I have a demonstrated commitment to continuous learning and process improvement, having enhanced customer satisfaction through feedback mechanisms and independently processed large data sets to resolve discrepancies.

My approach combines strong troubleshooting, teamwork, and adherence to confidentiality and ITSM best practices to ensure secure, timely, and user-centric support.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist

Current

SCC Iasi

Jul 2021 - Present (4 years 3 months)

Managed L2 technical support for clients, resolving VPN, Active Directory, Office 365, Exchange, Citrix, and network issues; improved customer satisfaction through feedback-driven service improvements and effective escalation handling.