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Jeanne Erica Jocson

@jeanneericajocson

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Experienced administrative professional skilled in operations, CRM, and client relations.

Canada

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What I'm looking for

I seek an operations or administrative role where I can apply CRM and ERP expertise, support cross-functional teams, and drive process improvements in a collaborative, growth-oriented environment.

I am an MBA-trained administrative and operations professional with multi-industry experience in automotive retail and global media agencies. I have supported client billing, campaign scheduling, CRM management, and front-desk operations while consistently meeting KPIs.

At Dilawri Group and Dueck Auto Group I improved lead conversion, managed CRM systems, handled ERP invoicing, and maintained accurate vehicle and customer records. In agency roles at Publicis Groupe – Zenith, I coordinated campaign bookings, invoicing, and media scheduling for major clients while ensuring materials and supplier coordination.

I bring strong proficiency in Microsoft 365, ERP/CRM platforms, Google Analytics and digital marketing certifications, plus project management tools like Asana and Notion. I am detail-oriented, resilient, and focused on collaborative solutions that improve operational efficiency.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Dilawri Group of Companies

Aug 2024 - Nov 2025 (1 year 3 months)

Supported inbound/outbound sales calls, booked appointments and increased web-lead conversion rates to 20–45%, maintained CRM data and consistently met daily/weekly/monthly KPIs set by the General Manager.

CRM Customer Service Appointment Management KPI Tracking SharePoint Data Entry Communication

Receptionist

Dueck Auto Group

Nov 2022 - Aug 2024 (1 year 9 months)

Managed front-desk operations including call handling, invoice posting on ERP PBS, payment assistance, mail distribution, and updated vehicle and customer records to support dealership readiness and sales operations.

ERP Customer Service Data Management Microsoft Office Communication

Executive Operations

Publicis Groupe - Zenith

Jun 2018 - Aug 2022 (4 years 2 months)

Directed financial and budgetary activities for client campaigns, booked campaigns into ERP Navision, managed billing/invoicing and monitored campaign performance for clients including Nestle, TikTok and Red Bull.

Navision Campaign Management Invoicing Media Planning Client Services Reporting Advertising Operations

Administrative Assistant

Publicis Groupe - Zenith

Dec 2016 - Jun 2018 (1 year 6 months)

Handled executive support including phone routing, travel booking, expense processing on ERP Navision, mail/courier management and meeting assistance for senior staff.

Executive Support Expense Reporting Navision Office Administration Scheduling Communication