Triveni Mehta
@trivenimehta
Administrative professional who resolves complex customer issues and supports regulatory-compliant operations.
CanadaWhat I'm looking for
I’m a detail-oriented administrative professional with 3+ years of experience in customer service, public-facing communication, and regulatory support. I manage high-volume inquiries, explain complex information clearly, and resolve sensitive issues with professionalism and empathy.
In roles like Senior Admin Specialist and Information & Early Resolution Officer, I processed applications and documentation with a high degree of accuracy, maintained detailed digital records, and ensured compliance with established guidelines, timelines, and service standards. I also supported administrative and audit-related activities while prioritizing competing responsibilities in fast-paced environments.
I bring strong operational and people leadership experience, including coordinating daily store operations as a Team Lead (Part-time). I trained and mentored new employees, provided coaching and performance feedback, supported inventory management and merchandising, and helped teams maintain service standards and operational readiness.
I also apply a strategic, creative mindset through a Marketing Manager capstone project where I created a comprehensive marketing strategy and designed social media campaigns using SWOT analysis and Adobe Illustrator.
Experience
Work history, roles, and key accomplishments
Team Lead
Roots
Apr 2025 - May 2026 (1 year 1 month)
Coordinated daily store operations and delegated tasks to meet sales objectives while maintaining strong customer service. Trained and mentored new hires and supported inventory management, merchandising, and opening/closing procedures.
Information & Early Resolution Officer
Province of Nova Scotia
Jul 2025 - Dec 2025 (5 months)
Managed sensitive early-resolution interactions for public complaints using active listening, conflict resolution, and problem-solving. Processed applications and case records with high accuracy and supported a high volume of phone/email inquiries by providing guidance on legislation, policies, complaint processes, and regulatory requirements.
Senior Admin Specialist
Best Buy
Oct 2023 - Jan 2025 (1 year 3 months)
Coordinated high-volume recruitment, screening 800+ applicants and supporting the hiring of 90+ employees. Managed interview scheduling, onboarding documentation, and confidential employee records, while handling escalated client concerns via phone and email.
Operations Specialist
Best Buy
Jan 2022 - Oct 2023 (1 year 9 months)
Provided front-line customer support, resolving concerns by assessing situations, identifying solutions, and coordinating with internal teams. Supported documentation, inventory tracking, and record-keeping with strong attention to detail to ensure accurate store operations.
Education
Degrees, certifications, and relevant coursework
Conestoga College
Graduate Diploma, Strategic Marketing Communications
Completed a Graduate Diploma in Strategic Marketing Communications at Conestoga College.
Panjab University
Bachelor of Engineering, Computer Science
Earned a Bachelor of Engineering in Computer Science from Panjab University.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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