Open to opportunities

Cristian Oneț

@cristianone1

IT Support Specialist (Level 2) with 15+ years delivering Windows support, remote troubleshooting, and end-user training.

Romania

Message

What I'm looking for

I’m looking for a remote-first team where I can deliver reliable Windows IT operations, resolve incidents via ticketing, and improve support quality through automation, documentation, and AI-assisted troubleshooting and analytics.

I’m an IT Support Specialist (Level 2) with over 15 years of experience providing Windows desktop and server support, remote troubleshooting, and end-user training. I resolve incidents through ticketing systems, triage issues, and document solutions while working effectively in large, specialized teams and remote-first environments.

At Atos, I supported Windows desktop for nearly 5 years by troubleshooting software, drivers, network, and security incidents, escalating complex cases, and improving reliability with clear KB articles. I also automate repetitive provisioning using PowerShell/cmd scripts, and I bring security-focused operations like patch management, backups, endpoint protection, and basic firewall configuration, while continuously adapting to modern setups and AI-assisted support through targeted training.

Experience

Work history, roles, and key accomplishments

IT Technical Support Engineer

Atos

Oct 2021 - Jun 2026 (4 years 8 months)

Provided remote Windows desktop support for nearly 5 years, triaging and resolving incidents in a ticketing system. Troubleshot software, driver, network, and security issues, and used PowerShell/CMD scripting to automate repetitive tasks and reduce repeat incidents via KB articles and end-user coaching.

Windows Remote Support Ticketing Systems PowerShell Active Directory Patch Management Knowledge Base Writing

IT Administrator

HPT Humbel Sebeș

Oct 2007 - Oct 2021 (14 years)

Delivered onsite and remote IT support for hardware, software, and network issues across the company. Managed user accounts, system updates, and backups, and authored technical documentation and SOPs to standardize administration and troubleshooting.

Remote IT Support Windows Active Directory User Access Management Patch Management Backup Network Troubleshooting Technical Documentation SOP Development

Education

Degrees, certifications, and relevant coursework

Technical University of Cluj-Napoca

Master of Science (MSc), Computer Assisted Design

Master's program in Computer Assisted Design (MSc) associated with Technical University of Cluj-Napoca and Université de Picardie Jules Verne in Amiens.