Open to opportunities

Raul Moldovan

@raulmoldovan

Message

Application Support & IT Support engineer focused on reliable L2 resolution and SLA-driven service.

Romania

Message

What I'm looking for

I’m looking for a fast-paced L2 Support or Application Support role where I can own incidents end-to-end, automate repetitive diagnostics, and deliver 95%+ SLA performance with strong security and GxP awareness.

I’m a highly skilled IT Support & Endpoint Engineer with over 3 years of experience in enterprise environments. I specialize in managing Windows 11, macOS, and mobile endpoints through Microsoft Intune and Azure AD (Entra ID), while keeping incident resolution steady under strict enterprise expectations.

In my current role as an Application Support Specialist, I manage incidents and service requests via ServiceNow, administer Documentum permissions and document archiving, and support developer-mode VDI troubleshooting in compliance with GxP and security workflows. I’ve built a strong track record resolving complex connectivity problems (VPN, DNS, proxy) and maintaining 95%+ SLA compliance, using PowerShell/CMD automation to improve team efficiency and writing Knowledge Base documentation to reduce L1 resolution time.

Experience

Work history, roles, and key accomplishments

Current

Application Support Specialist

Current

FME

May 2025 - Present (1 year 2 months)

Manage complex incidents and service requests via ServiceNow while meeting enterprise SLAs. Administer Documentum permissions and document archiving, troubleshoot VDI environments, and support GxP and security workflows, including SQL scripting to process received server data.

ServiceNow Incident Management Service Request Processing SLA Management Documentum Permissions Archiving Processes GxP Compliance Workflows SQL

IT Support Engineer

Bosch

Jan 2025 - May 2025 (4 months)

Provided L1–L2 support for 3,500+ users across hardware, software, and mobile endpoint configurations. Administered Intune/Azure AD/Active Directory enrollment and resolved VPN and enterprise connectivity issues using automation with PowerShell and CMD.

Microsoft Intune Azure AD Active Directory PowerShell CMD VPN Troubleshooting Cisco AnyConnect DNS Connectivity Issues Endpoint Support Remote Support

Senior Service Desk Analyst

Endava

May 2023 - Jan 2025 (1 year 8 months)

Delivered high-tier remote support for Microsoft 365 (Outlook, Teams, SharePoint) and Windows systems. Managed Conditional Access and identity management via Azure AD and Intune, authored KB documentation to reduce L1 resolution times, and collaborated with global infrastructure teams to resolve complex system failures.

Microsoft 365 Support Outlook Microsoft Teams SharePoint Remote Support Conditional Access Azure AD Microsoft Intune Identity Management Incident Escalation System Troubleshooting

Education

Degrees, certifications, and relevant coursework

University of Cluj-Napoca

Bachelor's in Economic Informatics, Economic Informatics

2021 - 2025

Bachelor’s in Economic Informatics at the Faculty of Economics and Business Administration, covering SQL, networking, and CMD/PowerShell scripting basics.