Daniel Stoica
@danielstoica
Level 1/2 Technical Support Engineer experienced in Windows deployments and enterprise IT support.
RomaniaWhat I'm looking for
I am a Level 1 and Level 2 Technical Support Engineer with over two years' experience supporting large enterprise Windows environments, managing OS upgrades and deployments for thousands of devices. I excel at hardware and software troubleshooting, remote support, and meeting SLAs through timely ticket resolution.
I have successfully completed company-wide Windows OS upgrades (100% across 1,100+ devices) and imaged over 1,000 PCs and laptops while working within secured networks and Active Directory structures. My hands-on roles at Celestica, NHS, and Northumbria University highlight my capability to deploy devices, provision user accounts, and document technical work rigorously.
I am detail-oriented, customer-focused, and a fast learner who mentors junior staff and interns, improves user satisfaction, and reduces downtime through clear communication and reliable technical delivery.
Experience
Work history, roles, and key accomplishments
IT Associate
Celestica
May 2025 - Present (6 months)
Supported a company-wide Windows OS upgrade, achieving 100% completion across 1,100+ devices and provisioned accounts and devices for new hires while resolving hardware/software/network issues to meet SLAs.
Help Desk Analyst
Northumbria University
Jan 2024 - Feb 2024 (1 month)
Handled L1 incidents and service requests via ServiceNow, triaging and resolving account, software, and connectivity issues through remote support and documenting fixes to confirm resolution.
Hardware Engineer
NHS
Apr 2023 - Sep 2023 (5 months)
Imaged and deployed over 1,000 PCs and laptops, configured devices to organisational standards and assigned devices to correct Active Directory OUs to prepare hardware for reuse and support deployments.
Level 1 Technical Support Officer
NHS
Feb 2023 - Apr 2023 (2 months)
Resolved Level 1 user issues using Ivanti, installed hardware and medical software across departments, and escalated complex problems to senior engineers while improving user communication and workflow.
Hardware Engineer
NHS
Jun 2022 - Nov 2022 (5 months)
Contributed to a regional hardware refresh by deploying and setting up PCs and medical equipment daily, recording configuration details, and installing required medical software to support clinical operations.
Education
Degrees, certifications, and relevant coursework
NCNewcastle College
Diploma of Higher Education, Computing
2018 - 2018
Diploma of Higher Education in Computing covering website development, network security, and databases.
NCNewcastle College
OCR Level 2 Cambridge Technical Diploma, Information Technology
2017 - 2017
OCR Level 2 Cambridge Technical Diploma in Information Technology with focus on web development, game development, and mobile communication.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Job categories
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