Open to opportunities

Crista Kling

@cristakling

Message

Offers 11 years of SaaS experience supporting small businesses through digital marketing, and account management.

United States

Message

What I'm looking for

I’m looking for a Client Success role where I can own onboarding and retention, use my SEO and paid advertising background to drive value, collaborate cross-functionally, and mentor both clients and teammates.

Offers 11 years of SaaS experience supporting small businesses through digital marketing, and account management. Proven ability to onboard, retain, and mentor clients while simplifying software solutions. Strong background in SEO, paid advertising, CRM systems, and cross-functional collaboration.

Experience

Work history, roles, and key accomplishments

Client Success Manager

Thryv Holdings, Inc.

Mar 2022 - Jan 2026 (3 years 10 months)

Served as the primary point of contact for small business clients, resolving issues and using objection-handling to improve retention. Onboarded clients to Thryv software and online channels, aligned solutions to business goals, coordinated with SEO specialists, and mentored team members to support adoption.

Client Onboarding Account Retention Client Communication Objection Handling SEO Collaboration CRM Account Management Mentoring

Senior Digital Account Coordinator

Vivial

Dec 2014 - Mar 2022 (7 years 3 months)

Coordinated digital marketing campaigns and supported clients by onboarding, educating, and maintaining relationships across Vivial platforms. Managed websites and paid media (Google Ads, Bing Ads, display, and Facebook), delivered performance reviews, and retained accounts through strong organization and customer service.

Account Management Marketing Campaigns Website Support Google Ads Bing Ads Display Advertising Facebook Advertising performance reporting

Sales Associate

Rsvp Publications

Oct 2013 - Aug 2014 (10 months)

Generated new business by conducting outbound sales calls and recommending advertising solutions for local advertisers. Updated and maintained marketing content across the company website and social platforms, including proofreading postcards and ensuring database accuracy.

Outbound Sales Account Development Advertising Strategy Social Media Management Database Accuracy Marketing Collateral Proofreading Client Communication