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Cris S

@criss

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Deployment Manager at Romania B2B delivering SaaS rollouts with 95% on-time delivery and 30% faster deployments.

Romania

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At Romania B2B, I orchestrate end-to-end SaaS deployments for enterprise clients across multiple regions. Streamlined processes helped achieve 95% on-time delivery and reduce deployment time by 30%.

As Project Manager – Enterprise Services at TrustYou, I directed software delivery using hybrid Agile, Scrum, and Waterfall methods, achieving 98% on-time delivery. I also partnered with legal and data protection teams on GDPR compliance and delivered training programs and SOPs that increased client adoption and operational efficiency by 40%.

At DARWIN, I owned service delivery for global clients supporting over 2.5 million users. I managed migrations and feature rollouts that increased adoption by 30%, while technical issue resolution reduced system downtime by 30%.

Earlier, I led teams at REASHORE and OLYMPIA EUROPE, and worked in airport operations at Emirates Airlines. At Emirates, I developed SOPs and emergency protocols and received the NAJM Award for client service and teamwork.

Experience

Work history, roles, and key accomplishments

Current

Deployment Manager

Current

Romania B2B

Jan 2025 - Present (1 year 9 months)

Orchestrated end-to-end deployment of SaaS solutions for enterprise clients, achieving a 95% on-time delivery rate and reducing deployment time by 30%. Managed stakeholders and cross-functional teams, implemented process improvements, and led large-scale SaaS rollouts.

SaaS Deployment Project Management Stakeholder Management Process Improvement Cross functional Leadership Testing Validation Reporting Documentation

Project Manager – Enterprise Services

TrustYou

Jan 2022 - Dec 2024 (2 years 11 months)

Directed full software delivery lifecycle using hybrid Agile, Scrum, and Waterfall methodologies, achieving 98% on-time delivery rate. Partnered with legal and data protection teams for GDPR compliance, maintained product backlogs, and designed training programs and SOPs.

Agile Scrum Waterfall GDPR Compliance Product Backlog Management Sprint Planning Training SOP Development Stakeholder Communication

Client Success Manager

Darwin

Jan 2021 - Dec 2022 (1 year 11 months)

Owned end-to-end service delivery for the company's largest global clients, supporting over 2.5 million users and increasing adoption by 30%. Managed change requests and SOWs, led technical escalations, and developed detailed project plans.

Client Success Service Delivery Change Management SOW Management Technical Escalation SLA Adherence Project Planning Resource Allocation

Business Dev Manager & Team Lead

Reashore

Jan 2019 - Dec 2020 (1 year 11 months)

Led sales and service teams across India, Philippines, and the UK to expand client portfolio and improve performance. Identified new market opportunities via competitive analysis and client outreach.

Sales Leadership Team Leadership Competitive Analysis Client Outreach Market Expansion Performance Improvement

Team Lead

Olympia Europe

Jan 2017 - Dec 2019 (2 years 11 months)

Led technical advisory team supporting secure financial transaction platforms. Built and scaled local IT advisory function, trained and mentored junior staff, and partnered with product and compliance teams.

Technical Advisory Team Leadership Training Mentorship Best Practices Policy Development Quality Standards

Senior Operations Specialist

Emirates Airlines

Jan 2012 - Dec 2017 (5 years 11 months)

Oversaw airport operations, logistics, and compliance for one of the world's leading airlines. Managed multi-team operations during peak travel periods, developed SOPs, and utilized data analytics for workforce forecasting.

Airport Operations Logistics Compliance SOP Development Emergency Protocols Data Analysis Workforce Forecasting Shift Planning