Dorel Ciobanu
@dorelciobanu
Senior Program Manager driving enterprise SaaS and digital transformation.
RomaniaWhat I'm looking for
I am a Senior Program Manager with 16+ years delivering enterprise software, SaaS and ServiceNow programs across Europe and the US. I lead global teams of 20+ members, manage multi-million euro projects, and consistently deliver ahead of schedule and under budget while improving platform performance and operational metrics.
I combine Agile and Waterfall delivery expertise with strong stakeholder engagement, risk management and technical knowledge (ServiceNow, integrations, automation). My work has boosted platform traffic 120%, cut resolution times 25%, automated asset discovery and improved data accuracy for large enterprise clients.
Experience
Work history, roles, and key accomplishments
Program Manager
Termene.ro
Nov 2024 - Present (1 year 3 months)
Launched an AI-powered homepage dashboard and chat that increased traffic 120% and improved user engagement; instituted structured communication and discovery processes to accelerate delivery and raise client satisfaction.
Senior Project Manager
ABIT Puresoft
Jul 2020 - Oct 2024 (4 years 3 months)
Delivered ServiceNow HR, FSO, and Helpdesk modules and integrated Genesys to cut case resolution and call handling times by 25%; led teams of 20+ across enterprise implementations and improved data accuracy by 30% through automation.
Project Manager & Business Analyst
Dell Financial Services
Jul 2017 - Jul 2020 (3 years)
Coordinated cross-continental delivery with 50+ team members, maintained 99% uptime for a backlog management system handling 10,000+ invoices, and improved BI project timelines by 25% through improved requirements and documentation.
EAOptimized SQL queries resolving 95% of performance issues, built KPI tracking for 15+ metrics, and automated reporting workflows to increase efficiency and speed decision-making across global QA operations.
Education
Degrees, certifications, and relevant coursework
TUTitu Maiorescu University
Bachelor of Laws, Law
2018 - 2022
Completed studies at the Faculty of Law, focusing on legal principles and practice relevant to professional and regulatory contexts.
UBUniversity of Bucharest
Geology and Geophysics
2008 - 2011
Studied geological and geophysical sciences at the Faculty of Geology and Geophysics with emphasis on earth sciences and field methodologies.
Availability
Location
RomaniaAuthorized to work in
Job categories
Skills
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