Marius Dinca

Leads IT operations and professional services delivery across a multinational group, managing multiple teams and 24/7 incident and customer support. Oversees endpoint fleet management using CLYD and MobiControl MDM and contributes to change management via CAB.

Built a professional services delivery function and led 24/7 delivery operations across multiple projects and customer locations. Implemented ITIL-aligned incident/request/escalation processes and managed a remotely operated, centrally controlled device fleet with strong device lockdown controls.

Led the transition to a new Managed Service Provider while maintaining delivery continuity and service quality. Served as the primary escalation point for complex issues and contributed to major incident and problem management, with delivery visibility built in Power BI and ServiceNow.

Elevated an L1 helpdesk to a high-level technical service desk capable of owning complex, multi-platform delivery. Planned and executed enterprise-wide migrations and improved service delivery through an ITIL-based framework and tooling such as Jira, Confluence, and Zabbix.

Owned end-to-end deployment validation before customer acceptance and collaborated with development teams on release readiness. Performed CI/CD-driven validation and created automated testing and load testing tools, including API testing with SoapUI and test environments with network simulation.

Led end-to-end testing for new products and features in high-volume lottery and payment platforms. Took on multiple SDLC roles (Technical Project Manager, Product Owner, Business Analyst, QA) and supported deployments and customer enablement through on-site travel.

Built the organization’s IT function from scratch, including infrastructure, Active Directory with failover, VPN, Cisco networking, and secure backups. Managed IT enablement for non-technical staff and implemented Windows Deployment Services and Google Workspace during early rollout.

Handled hardware assembly and performed OS installation, diagnostics, and repairs at scale. Progressed from entry level to second in command in the production team.

Maintained and developed IT networks and workstations for small businesses and individuals. Provided advisory on IT solutions tailored to client needs and delivered ongoing support, including PeopleSoft consulting.

Completed studies in Informatica Managerială (Managerial Informatics) at Universitatea Româno-Americană din București from 2003 to 2007.

Earned a High School Diploma with a focus on Mathematics and Computer Science from 1999 to 2003.