Crestine Engcoy

Assisted customers with product-related questions, feedback, and complaints to enhance overall customer experience. Managed inbound customer service calls, resolving queries and complaints to maintain high satisfaction levels.

Answered telephone calls to provide information, direct callers, and ensure messages were accurately taken. Processed invoices, expense reports, and payments to maintain effective financial administration.

Equipped international students with essential English language skills to enhance their speaking, listening, reading, and writing abilities. Used visual aids and object pictures to help students obtain a better understanding of translations.

Helped students of all ages reach their full language potential. Adept at adjusting teaching styles, pacing, and curriculum to suit developmental milestones, creating a fun and interactive classroom for young learners while maintaining a structured, goal-oriented approach for adults.

TEFL (Teaching English as a Foreign Language) certification obtained in 2023.

Bachelor of Elementary Education Major in General Education from Western Mindanao State University, 2019 to 2013.