Maxine Carimat
@maxinecarimat
Global ESL Teacher and customer support professional delivering engaging lessons and reliable virtual operations.
What I'm looking for
I’m a dedicated, results-driven professional with extensive experience as a Global ESL Teacher, Virtual Assistant, and Customer Service Representative. I focus on delivering clear communication, exceptional support, and a detail-oriented approach in every task I own.
As a Global ESL Teacher at 51Talk, I conduct online English lessons for students of different ages and levels. I customize lessons based on students’ needs and goals, give feedback to improve pronunciation, grammar, and fluency, and create a positive and engaging learning environment.
In virtual and customer-facing roles, I manage schedules, emails, and customer inquiries, and support smooth operations through data entry, document preparation, and client records. As a Customer Service Representative, I provide support via phone, email, and chat, resolve issues, and handle order processing, returns, and troubleshooting to ensure customer satisfaction.
Experience
Work history, roles, and key accomplishments
Global ESL Teacher
51Talk
Dec 2021 - Dec 2025 (4 years)
Conducted online English lessons for students of different ages and levels, customizing instruction to meet learners’ needs and goals. Provided feedback on pronunciation, grammar, and fluency while creating a positive and engaging learning environment.
Customer Service Representative
Contact Point 360
Aug 2024 - Jan 2025 (5 months)
Provided customer support via phone, email, and chat by addressing inquiries and resolving issues to ensure customer satisfaction. Managed order processing, returns, and troubleshooting to support smooth customer experiences.
Virtual Assistant
Medicare Insurance
Oct 2023 - May 2024 (7 months)
Managed schedules, emails, and customer inquiries while supporting day-to-day administrative operations. Assisted with data entry, document preparation, and client records, and coordinated appointments with follow-up tasks.
Education
Degrees, certifications, and relevant coursework
Cebu Technological University – Argao Campus
Bachelor of Science, Information Technology
2020 - 2024
Earned a Bachelor of Science in Information Technology at Cebu Technological University–Argao Campus (2020–2024).
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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