Courtnay James

I am a customer-focused utility service professional with over five years of experience managing high-volume inbound interactions, resolving billing and payment inquiries, and maintaining strict transaction accuracy. I consistently handle 60–100+ customer contacts per shift and am experienced with CIS and CC&B systems.

My background includes processing payments, performing cash reconciliation, updating account records, and documenting interactions to ensure regulatory compliance and continuity of service. I have a track record of resolving escalated complaints using proven de-escalation techniques and collaborating with supervisors to address service issues efficiently.

I bring professionalism, attention to detail, and strong communication skills to customer-facing roles, and I am committed to accurate account resolution and adherence to policies and financial controls.