Cori User

I am a detail-oriented and empathetic professional with a strong background in high-volume communication and conflict resolution. My experience spans various roles where I have supported individuals through sensitive financial and personal challenges, ensuring compliance with regulatory guidelines while maintaining accurate records. I am eager to bring my compassionate problem-solving skills and member-first service approach to a repayment solutions team.

In my previous role at Centene Corporation, I handled member inquiries with care, resolving service issues across multiple channels while maintaining a professional and empathetic tone. I ensured audit-readiness through meticulous documentation and supported strong member relationships, particularly in managing late-stage delinquent accounts. My time as a Dispatcher at United Towing further honed my ability to manage high-volume, time-sensitive operations, where I acted as a liaison between drivers, supervisors, and customers, demonstrating my negotiation skills and commitment to service excellence.

Currently, I serve as an Overnight LGBTQ+ Crisis Intervention Specialist with Insight Global and The Trevor Project, where I deliver confidential support to individuals in acute distress. I navigate sensitive conversations with professionalism and maintain strict compliance with privacy laws and organizational standards. My goal is to leverage my skills in a role that values compassionate service and effective problem-solving.