MA
Open to opportunities

Madison Ainsworth

@madisonainsworth

Empathetic customer service professional with a focus on crisis support.

United States
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What I'm looking for

I am looking for a role that allows me to utilize my customer service skills while contributing to mental health advocacy and community care.

I am an empathetic and reliable customer service professional with over 5 years of experience in high-pressure environments. My expertise lies in crisis de-escalation, tech-enabled communication, and providing confidential support. I have a proven ability to multitask and remain calm in urgent situations, offering compassionate, solutions-focused assistance to those in need.

Currently, I am pursuing a degree in Diagnostic Medical Sonography, which reflects my commitment to mental health advocacy and community-centered care. My professional journey has equipped me with essential skills such as active listening, conflict resolution, and cultural sensitivity, all of which I leverage to create a supportive environment for clients and colleagues alike.

Experience

Work history, roles, and key accomplishments

KA

Customer Service Representative

Kelly Connect - Apple

Jan 2023 - Jan 2024 (1 year)

Delivered empathetic, high-quality technical and customer service via inbound calls. De-escalated tense interactions and resolved issues while documenting in real time. Maintained confidentiality and provided secure, solution-oriented support.

SI

Delivery Operations Associate

Spark Inc.

Jan 2018 - Jan 2024 (6 years)

Managed logistics and direct-to-customer communication across complex delivery routes. Practiced clear communication and timely issue resolution to maintain client trust.

AM

Customer Service Associate

Amazon

Jan 2020 - Jan 2023 (3 years)

Responded to high-stress inquiries regarding orders, refunds, and account issues. Practiced empathy and professionalism while resolving problems efficiently. Met KPIs for resolution time, customer satisfaction, and data accuracy.

Education

Degrees, certifications, and relevant coursework

Baton Rouge Community College logoBC

Baton Rouge Community College

Associate of Applied Science, Diagnostic Medical Sonography

2024 - 2026

Currently pursuing an Associate of Applied Science in Diagnostic Medical Sonography. Expected to graduate in 2026.

Northshore Technical Community College logoNC

Northshore Technical Community College

High School Diploma Equivalent, General Studies

2014 - 2014

Obtained a High School Diploma Equivalent.

Tech stack

Software and tools used professionally

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Madison Ainsworth - Customer Service Representative - Kelly Connect - Apple | Himalayas