Madison Ainsworth
@madisonainsworth
Empathetic customer service professional with a focus on crisis support.
United StatesWhat I'm looking for
I am an empathetic and reliable customer service professional with over 5 years of experience in high-pressure environments. My expertise lies in crisis de-escalation, tech-enabled communication, and providing confidential support. I have a proven ability to multitask and remain calm in urgent situations, offering compassionate, solutions-focused assistance to those in need.
Currently, I am pursuing a degree in Diagnostic Medical Sonography, which reflects my commitment to mental health advocacy and community-centered care. My professional journey has equipped me with essential skills such as active listening, conflict resolution, and cultural sensitivity, all of which I leverage to create a supportive environment for clients and colleagues alike.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Kelly Connect - Apple
Jan 2023 - Jan 2024 (1 year)
Delivered empathetic, high-quality technical and customer service via inbound calls. De-escalated tense interactions and resolved issues while documenting in real time. Maintained confidentiality and provided secure, solution-oriented support.
Delivery Operations Associate
Spark Inc.
Jan 2018 - Jan 2024 (6 years)
Managed logistics and direct-to-customer communication across complex delivery routes. Practiced clear communication and timely issue resolution to maintain client trust.
Customer Service Associate
Amazon
Jan 2020 - Jan 2023 (3 years)
Responded to high-stress inquiries regarding orders, refunds, and account issues. Practiced empathy and professionalism while resolving problems efficiently. Met KPIs for resolution time, customer satisfaction, and data accuracy.
Education
Degrees, certifications, and relevant coursework
BCBaton Rouge Community College
Associate of Applied Science, Diagnostic Medical Sonography
2024 - 2026
Currently pursuing an Associate of Applied Science in Diagnostic Medical Sonography. Expected to graduate in 2026.
NCNorthshore Technical Community College
High School Diploma Equivalent, General Studies
2014 - 2014
Obtained a High School Diploma Equivalent.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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