Conrado Duarte

Develops professional referral relationships and leads sales strategy across independent living, assisted living, and memory care. Coaches the sales team on discovery, consultative selling, and CRM follow-through.

Directed sales and business development for nine senior living communities across three markets. Coached community sales leaders on pipeline development, conversion, and performance accountability.

Led new-community sales and marketing, increasing occupancy from 11.33% to 75% in two years. Developed marketing plans and managed budgets using CRM insights and competitive analysis.

Directed sales, marketing, hiring, and business development during the COVID-19 pandemic. Supported health-information and telehealth solutions to improve communication.

Developed a new territory through healthcare account development and referral relationships. Built relationships with hospitals and physician practices to support census and revenue goals.

Expanded annual revenue from $100,290 to $1,188,286 through sales strategy and referral development. Implemented quality and customer-experience programs improving patient satisfaction by 40%.

Increased client census by 45% through B2B account development and referral partnerships. Negotiated vendor contracts and managed service scope and budgets.

Managed staffing operations for a home care agency.

Coordinated community relations for a senior living provider.

Served as lead CNA, providing patient care and supervising staff.

Provided direct patient care as a certified nursing assistant.

Pursuing Executive Education in Marketing Analytics and AI: Strategies and Tools, expected completion in 2026.

Bachelor of Science in Healthcare Management from Waldorf University, completed in 2018.

Associate of Arts in Accounting and Finance from IEPO, Brazil, completed in 2009.