Connie Stairs

Managed a complex caseload of STD and LTD disability claims, including mental health and confidential staff plans. Reviewed and assessed new and existing claims, developing rationale and action plans for successful resolution. Collaborated with clients and reinsurers to efficiently process claims and provide status updates.

Investigated and adjudicated out-of-province medical claims, ensuring compensation at maximum allowable benefits for MB residents. Liaised with health records, admitting registration, and finance regarding claim submissions and applied appropriate benefit codes. Demonstrated strong customer service and de-escalation skills while performing administrative functions.

Managed a caseload of over 110 massage therapy claims monthly, including processing online insurance applications and ensuring quality assurance. Conducted thorough client assessments, developed optimal rehabilitation plans, and provided appropriate referrals. Educated clients on proper work ergonomics and safe lifting techniques while handling extensive administrative tasks.

Taught the Remedial Exercise Course, modifying lesson plans and resources to meet educational objectives. Sourced external speakers and graded oral tests and exams, providing remedial support to students. Documented attendance in designated software, specifically for internationally funded students.

Managed a caseload of elderly and disabled individuals in a community-based care setting, conducting assessments and coordinating support services. Liaised with internal and external multi-disciplinary stakeholders and managed volunteer recruitment, training, and supervision. Planned, organized, and implemented AGMs, events, and recreational activities for the community.

Coordinated job placements for marginalized individuals by networking with employers and delivering compelling presentations to secure contracts. Assessed applicant eligibility based on government guidelines and educated youth on Human Rights Commission legislation. Implemented a Toastmasters training program to enhance participants' public speaking and communication skills.

Provided consultation on exercise rehabilitation for clients with multiple health conditions, educating them on proper lifting and safe movements. Maintained client files, assisted in the hiring process of new massage therapists, and designed client forms based on industry standards. Co-facilitated workshops and participated in staff meetings to brainstorm marketing strategies and implement new se

Obtained a Kinesiology and Applied Health Degree from the University of Winnipeg/University of Manitoba.

Completed a Remedial Massage Therapy Diploma at Wellington College of Remedial Massage Therapy.