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Manjinder Kaur

@manjinderkaur

Caseworker at the Ministry of Children, Community and Social Services who assessed ODSP eligibility and connected clients with employment and community supports.

Canada

Message

At the Ministry of Children, Community and Social Services (ODSP), I collected and evaluated client information to determine eligibility and support needs. I also connected clients with employment, disability, and community supports.

Previously, as a Business Analyst at Aimia Inc Mississauga, I gathered requirements, documented use cases, and supported User Acceptance Testing. My work also included basic SQL queries for data analysis and validation.

Experience

Work history, roles, and key accomplishments

Caseworker

Ministry of Children, Community and Social Services (ODSP)

Jan 2024 - Jan 2025 (1 year)

Provided client-focused customer service and consultation to individuals accessing ODSP Income and Employment Supports. Collected, reviewed, and evaluated client information to determine program eligibility and support needs.

Customer Focused Service Eligibility Assessment Regulatory Interpretation Conflict Resolution Community Liaison Documentation Interviewing Analytical Skills Organizational Skills

Intake Caseworker

Reconnect Community Health Services

Jan 2023 - Jan 2024 (1 year)

Conducted intake interviews and needs assessments to identify client goals, risks, and support requirements. Developed and monitored individualized care plans with short- and long-term objectives.

Intake Interviewing Needs Assessment Care Planning Case Management Advocacy Risk Assessment Crisis Prevention (CPI)Referrals Collaboration Documentation OCAN Inter RAI

Facilitator - Supported Independent Living (SIL) Program

Family Services of Peel

Jan 2021 - Jan 2022 (1 year)

Supported individuals in developing independence through client-centered assistance, decision-making support, and community living skills. Responded to crisis situations by providing support, advocacy, and referrals.

Client Centered Care Crisis Intervention Advocacy Community Inclusion Documentation Reporting

Business Analyst

Aimia Inc

Jan 2018 - Jan 2021 (3 years)

Gathered business, system, and functional requirements through interviews with business users, stakeholders, and subject matter experts. Developed and documented high-level and detailed use cases to support new system functionality.

Requirements Gathering Use Case Development Stakeholder Communication Intercom Microsoft Project SQL User Acceptance Testing Data Analysis

Volunteer in the Crisis Support Program

Victim Services of Peel

Jan 2019 - Dec 2019 (11 months)

Volunteered in the Crisis Support Program, providing support to victims of crime and tragic circumstances.

Family Support Worker

Community Living Mississauga

Jan 2015 - Jan 2018 (3 years)

Responded to crisis line calls by assessing client needs and completing initial triage. Provided post-crisis follow-up through ongoing telephone support and referrals to appropriate community agencies.

Crisis Intervention Triage Mental Health Assessment Safety And Action Planning Risk Assessment Partnership Building