Tadagbe Sonya Oguin
@tadagbesonyaoguin
Compassionate medical case manager dedicated to patient care and support.
CanadaWhat I'm looking for
I am a dedicated medical case manager with extensive experience in coordinating patient care and managing disability claims. My journey began as a Pediatric Nurse, where I developed a strong foundation in patient care and communication. Over the years, I have honed my skills in assessing claims, developing intervention plans, and collaborating with healthcare providers to ensure the best outcomes for patients.
At Canada Life, I successfully assessed claims and processed waivers of premium, ensuring timely benefits for clients. My role at Blue Cross further strengthened my ability to analyze medical reports and facilitate communication among medical parties. I pride myself on my customer service skills, always striving to provide outstanding support and solutions to clients' needs.
Fluent in both English and French, I am a self-motivated team player with excellent organizational skills. I am passionate about connecting patients with the resources they need and developing individualized care plans that promote their well-being. I am eager to bring my expertise and compassionate approach to a new opportunity in the healthcare field.
Experience
Work history, roles, and key accomplishments
Disability Case Manager
Canada Life
Jan 2024 - Present (1 year 6 months)
Assessed claims, processed waivers of premium, established benefit amounts, and managed payments for disability claims. Analyzed medical reports to understand patient treatments, managed short or long-term disability claims, and developed individualized care plans. Provided outstanding customer service and navigated multiple computer systems to find information for clients.
Medical Case Manager
Blue Cross
Jan 2023 - Present (2 years 6 months)
Determined patients’ eligibility and developed intervention plans to facilitate medical repatriation. Analyzed and reviewed in-patients’ medical claims, facilitating communication among medical parties. Organized medical repatriation for patients, provided outstanding customer service, and navigated multiple computer systems.
Customer Care Associate
Rogers
Jan 2020 - Present (5 years 6 months)
Identified customer questions, complaints, and assessed overall needs, providing sufficient answers and solutions to all customer queries. Assisted customers with various services and processed transactions. Performed duties in other areas such as customer invoices and sales advising, consistently providing outstanding customer service.
Pediatric Nurse
Holy Cross Outpatient
Jan 2012 - Present (13 years 6 months)
Followed up with patients and oriented them to available resources, referring patients to clinics and developing care plans. Communicated with pharmacies for medication refills and customer order entries.
Pharmacie Technicien
Giant Inc.
Jan 2002 - Present (23 years 6 months)
Accurately prepared and distributed patient medications, collected accurate patient information, and checked in patients. Performed medical calculations, filled prescriptions, checked inventories, and processed third-party billing.
Education
Degrees, certifications, and relevant coursework
DEP Certificate
Professional Certificate, DEP Certificate
Completed a DEP Certificate program.
Microsoft Certification Course
Microsoft Data Analyst Certification, Microsoft Data Analyst
Obtained a Microsoft Data Analyst Certification.
Washington Adventist School
Bachelor of Science and Nursing, Nursing
Studied nursing and related sciences.
Montgomery College
Social Science Studies, Social Science
Undertook studies in social sciences.
Lycee Rochambeau French International School
High School Diploma, General Studies
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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