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Faduma isse

@fadumaisse

Experienced community support professional specializing in eligibility assessment.

Canada
Message

What I'm looking for

I seek a role assessing eligibility and supporting vulnerable clients within a collaborative, policy-driven team where I can apply my assessment, documentation, and advocacy skills to improve client outcomes.

I am a detail-oriented community support and case management professional with over 10 years' experience assisting vulnerable populations, conducting intake and risk assessments, and guiding clients through government and social service systems. I have a strong track record of accurate documentation, applying eligibility criteria, and collaborating with external agencies to secure supports for clients.

Calm and compassionate under pressure, I excel at interviewing, de-escalation, and caseload management while maintaining policy-compliant decisions. I hold a Social Service Worker Diploma and have provided services across Alberta, British Columbia, and Ontario in roles focused on housing, youth supports, family services, and transitional care.

Experience

Work history, roles, and key accomplishments

Union Gospel Mission logoUM

Community Support Worker

Union Gospel Mission

Jan 2021 - Jan 2025 (4 years)

Conducted intake screenings and needs assessments, assisted clients with government program navigation, and monitored eligibility while maintaining accurate records and coordinating with external agencies to ensure client safety.

HY

Housing Support Worker

Homeward Trust / YMCA

Jan 2013 - Jan 2015 (2 years)

Completed intake assessments, evaluated program eligibility, assisted clients accessing Alberta Supports and housing resources, and maintained progress documentation and weekly reports.

PH

Family Support Worker

Project Helping Hands

Jan 2010 - Jan 2013 (3 years)

Conducted intake interviews and needs assessments for newcomer families, guided clients through childcare, employment and government supports, and maintained case notes and follow-up documentation.

Education

Degrees, certifications, and relevant coursework

George Brown College logoGC

George Brown College

Diploma, Social Service Work

Completed a Social Service Worker diploma with practical training in client assessment, case management, and community supports.

Tech stack

Software and tools used professionally

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Faduma isse - Community Support Worker - Union Gospel Mission | Himalayas