Faduma isse
@fadumaisse
Experienced community support professional specializing in eligibility assessment.
What I'm looking for
I am a detail-oriented community support and case management professional with over 10 years' experience assisting vulnerable populations, conducting intake and risk assessments, and guiding clients through government and social service systems. I have a strong track record of accurate documentation, applying eligibility criteria, and collaborating with external agencies to secure supports for clients.
Calm and compassionate under pressure, I excel at interviewing, de-escalation, and caseload management while maintaining policy-compliant decisions. I hold a Social Service Worker Diploma and have provided services across Alberta, British Columbia, and Ontario in roles focused on housing, youth supports, family services, and transitional care.
Experience
Work history, roles, and key accomplishments
Community Support Worker
Union Gospel Mission
Jan 2021 - Jan 2025 (4 years)
Conducted intake screenings and needs assessments, assisted clients with government program navigation, and monitored eligibility while maintaining accurate records and coordinating with external agencies to ensure client safety.
Case Manager
Ubuntu Children and Families
Jan 2016 - Jan 2019 (3 years)
Conducted client assessments to determine service eligibility, referred families to community supports, advocated for clients, and maintained case files documenting progress and outcomes.
Transitional Youth Worker
Mariam’s Footsteps Inc.
Jan 2014 - Jan 2016 (2 years)
Supported youth with disabilities and mental health challenges through risk assessments, crisis response, resource navigation, and documentation of client wellbeing.
Housing Support Worker
Homeward Trust / YMCA
Jan 2013 - Jan 2015 (2 years)
Completed intake assessments, evaluated program eligibility, assisted clients accessing Alberta Supports and housing resources, and maintained progress documentation and weekly reports.
Family Support Worker
Project Helping Hands
Jan 2010 - Jan 2013 (3 years)
Conducted intake interviews and needs assessments for newcomer families, guided clients through childcare, employment and government supports, and maintained case notes and follow-up documentation.
Volunteer Support Worker
Dixon Community Centre
Jan 2000 - Jan 2011 (11 years)
Provided advocacy, interpretation, English language support, and assisted with case management and client navigation for community members over an extended volunteer tenure.
Education
Degrees, certifications, and relevant coursework
George Brown College
Diploma, Social Service Work
Completed a Social Service Worker diploma with practical training in client assessment, case management, and community supports.
Availability
Location
Authorized to work in
Job categories
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