Maicy McIntyre

Provides case-management support for clients with long-term disabilities, maintaining accurate case notes and progress documentation. Coordinates with external disability-related programs including WSIB and ODSP.

Provided one-to-one mentorship, academic and organizational support, goal-setting, and educational activities while maintaining clear communication and appropriate boundaries.

Supported clients recovering from motor vehicle accidents and navigating rehabilitation while insurance claims and legal processes were underway. Communicated with lawyers, social workers, and rehabilitation professionals to coordinate services.

Completed intake and assessment documentation, identified service needs and risks, coordinated referrals, and maintained accurate confidential case records. Collaborated with clients, families, and multidisciplinary teams to develop and implement individualized support plans.

Managed competing priorities in a high-volume setting, resolved customer concerns professionally, and supported training for new employees.

Organized children's daily routines, appointments, and extracurricular activities while maintaining clear communication with families.

Bachelor of Arts in Child and Youth Studies with a minor in Sociology from Brock University, completed from 2017 to 2021.